Ag awards
SIGN UP FOR +350 NO DEPOSIT SPINS!

Sign up to get the industry's best deals.

By subscribing you are certifying that you are over the age of 18.

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Connect with us

Login
Forgot password?
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
Italian Version International Version
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
German Version International Version

Casino Superlines - No answer about verification docs, $2,500 withdrawal pending for almost a week

REJECTED
Add to favorites
agrippina Sweden
posted on April 13, 2018.

On the 8 of April I won 2500 euro the same day I made a withdrawal. Later same day they mailed me that my request was receieved and even later same day they mailed me about my verification documents. So on sunday I sended my verification docs and on mandat they mailed me and wrote that my documents had been sent to the financedepartment. I have now 5 days later no response from them. Quite weird and now I don’t know what the delay is all about. This feels really bad. Also want to add that my winning was played WHIT NO BONUS MONEY. How can I trust this casino?

Casino Superlines
posted on April 15, 2018.

Dear AGRIPPINA,

Upon initial investigation, we understand that your documents were approved within 1 day.

VIP support at the Casino informed you that payment had been approved on the 12th.
On the 13th you cancelled and updated your withdrawal 7 times.

We see that you unfortunately played your withdrawal.

Kind regards
Casino Superlines Team

agrippina Sweden
posted on April 15, 2018.

Yes I played my withdrawal and that’sreally bad. Still you handeled the procedure bad.
So I Will now stop my complaint because I played it all up.

AskGamblers
posted on April 16, 2018.

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

Back to Casino Superlines

Casino Superlines complaints

  • 8 of 8 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,011 USD avg amount
See all

Have trouble with Casino Superlines?

Submit complaint Learn more
We use cookies on this site to enhance your user experience.
By clicking any link on this page you are giving your consent for us to set cookies
More Info

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Sign up for +350 No Deposit Spins!

By subscribing you are certifying that you are over the age of 18.

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy

© 2006-2019 AskGamblers.com

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds