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Casino Superlines - Ag-Coin denied

RESOLVED
Complaint Info
Disputed casino Casino Superlines
Reason Other
Amount $ 10
Inactive user
Posted on October 25, 2019

Terrible service. I could not register and therefore I did not get the 10 ag coin. The agent is unaware of the promotions. He asked me for the code and still could not solve the case. I didn't register because I couldn't validate the ag coins code. attached chat. Askgamblers: at least enable me again the third casino to claim the ag coin, since in superlines I will obviously not be able to.

Posted on October 27, 2019

Dear LAURANP

Thank you for bringing this matter to our attention.

We apologise for the confusion regarding the AG Coins claims. Here is the full details on how to claim your AG Coins:

How it Works
So, apart from being a new member what you need to do is visit the casino review pages where you’ll be able to claim the AG Coin from there. https:­//w­ww.a­sk­gam­ble­rs.c­om­/on­lin­e-c­asi­nos­/ca­sin­o-s­upe­rli­nes­-re­view/

Once you’ve registered you’ll get $10 credited to your account completely free! All you have to do is wager it 1x on your favourite online slots and games and then it is yours to keep as fully withdrawable cash. Yep!
https:­//w­ww.a­sk­gam­ble­rs.c­om­/ga­mbl­ing­-ne­ws/­pro­mot­ion­s/g­et-­you­r-a­g-c­oin­-at­-no­rdi­cas­ino­-an­d-c­asi­no-­sup­erl­ines/

We can confirm that you have not registered at the casino and therefore, cannot manually add the AG Coins.

If you require further assistance, please visit the casino Live Chat after you registered an account.

Kind regards

Casino Superlines

AskGamblers
Posted on October 28, 2019

Dear @lauranp,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Inactive user
Posted on October 29, 2019

I followed the steps indicated. They gave me only € 5 and not € 10 as indicated on the website. I was attended by Paloma.

Posted on October 29, 2019

Dear LAURANP

Can you please confirm if your issues have been fixed.

Regards

Superlines Casino

Inactive user
Posted on October 29, 2019

They have already corrected and it is solved.

AskGamblers
Posted on October 29, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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