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Casino Superlines - Withdrawal problem 1200€

RESOLVED
Complaint Info
Disputed casino Casino Superlines
Reason Delayed payment
Amount € 1200
Posted on September 7, 2018

I've made a withdrawal on 30.08
My withdrawal was accepted at 03.09
Till know I could not get any information from financial department.
Yesterday on live chat I've get information that money has been sent (skrill)
I know that skrill is going on real time so I ask about transaction number to make complain on skrill but they say that the could not give me such information.
On live chat I've get different information every time I am asking.
According to casino policy the withdrawal should take to 5 business days.
I'm very upset with contact with financial department and no clear information
Withdrawal no 949682

Posted on September 7, 2018

Another 5th Day since approved.
The same answer from live chat "soon"

Posted on September 7, 2018

Hello there MARCINZAQ,

Thank you for making us aware of this issue.

We are investigating and will have a response for you as soon as possible.

Kind regards

Superlines Casino

Posted on September 7, 2018

Dear MARCINZAQ,

We sincerely apologize for the delay.

We can confirm that you have now been paid to your preferred method of payment.

The Casino would be grateful if you could please confirm that you have now been paid.

Kind regards

Superlines Casino Support

Posted on September 7, 2018

Payment received.
I'm little upset that I need intervention of AG to solve the problem.

AskGamblers
Posted on September 7, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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