On March 2nd I used a bonus at the Moneystorm Casino, make it trough the playtrough and asked for a withdrawal. They asked for documents, I sent the documents and every thing was fine. On March 12th the withdrawal was pre-approved, which means every thing should be fine. Since March 12th I am still waiting and nothing happens. According to their rules first withdrawal can take 10-14 business days. Today is business day Nr. 18. They forced me to open an other ticket but the new ticket stays without an answer. I would like to use your service because apparently the casino don't want to answer to me.
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