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Moneystorm Casino - Withdrawal delay

Complaint Info
Disputed casino Moneystorm Casino
Reason Delayed payment
Posted on May 16, 2014

On March 2nd I used a bonus at the Moneystorm Casino, make it trough the playtrough and asked for a withdrawal. They asked for documents, I sent the documents and every thing was fine. On March 12th the withdrawal was pre-approved, which means every thing should be fine. Since March 12th I am still waiting and nothing happens. According to their rules first withdrawal can take 10-14 business days. Today is business day Nr. 18. They forced me to open an other ticket but the new ticket stays without an answer. I would like to use your service because apparently the casino don't want to answer to me.

Posted on March 29, 2014

Eventually the casino paid me out, after exact 20 days. You can close the complaint.

Posted on March 29, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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