Still no payment after a month

Hello, on June 4th I requested a withdrawal from Moneystorm casino after playing a $300 no deposit bonus, I met the play-through and requested a withdrawal for the $150 that they said I was eligible to withdraw. I opened a ticket as per their process and attached the required verification documents. I waited 3 full business days per their website , no response, I did not open any new tickets, I followed up to get any kind of status update on June 9th, no response again, I opened a different ticket through their management ticket\inquiry system, no response. I check my ticket every day and it is still not assigned to anyone. I understand first time withdrawals can take up to 10 business days however my ticket has not been touched and no one has responded to me at all. Ask Gambler PLEASE help me get some sort of communication going!!! Thank you :)

I played a no deposit bonus and won $150 USD that is able to be withdrawn, and just like i read in this and other forums they are very terrible for first time payouts. I played other no deposit bonuses and won money after this bonus was won and recieved payment from them already with not one bit of hassle. I try to speak with customer support but they just say they will update my ticket but i def think they just say this as i view my tickets and nothing has changed. ive sent all my verification info off to moneystorm and also pamper casino since they are affiliates and was advised to do so by moneystorm live chat but still nothing. like i said its been 18 days and i havn't even gotten so much as an email from either casino and im starting to think im not going to get paid. i think its pretty rediculous to not live up to what you say. 3 days and your supposed to hear a response well its been 18 and still nothing

Hi, I've made withdrawal request on 27 december , and after that I've sent my documents for verifying my account. So, today my documents werent already review and not accepted. So there are over 2 months the chat say me my account is under review from Randall, Kyle, Francine. I still didn't get my money. Is there any chance that you can help me with this issue?

Withdrawal of the 29.12.2014: Last Reply 12.02.2014 from this Casino: Von: Moneystorm Casino - Accounting Gesendet: Donnerstag, 12. Februar 2015 14:24 Betreff: Withdrawal Dear Ioana Thank you for contacting us We are currently running an investigation with the processors in order to correct the delay some players have experimented on their withdrawals. We have also notify our Accounting Managers, in the following days with them in order to assert your case for prompt resolution. We will contact you back once the investigation has concluded Thank you for your comprehension No payment will be made until today 13.03.2015 Disputed casino Amount: € 150

Hi, I've made withdrawal request on 2nd November, and after that I've sent my documents for verifying my account. So, my documents were accepted on 24th November and I've been asked for my Neteller account. So I did that instantly, and on 4th December I received update that my "account has been validated for withdrawals. We will now submit your request for $152 via Neteller to our processor." So from that point I always get answer from Accounting that my transfer is pending and that they will update me when It's completed. So there are month and a half and I still didn't get my money. Is there any chance that you can help me with this issue? Thank you, Kiril Hrisoski.

Dear Team, i need your help but my English is not the best, SORRY! I start playing at the Casino Moneystorm at 2 Month ago and get a No Deposit Bonus. After a Rollover about 16000 € (ITS A MUCH) i can withdraw. the money. This was on 17.11.2014. They have all my Documents at the 19.11.2014.. After A message that the Money takes 14 Days i still wait. After that i get the same mail with the next 14 Days to wait. So can you help me? They have my Verf. Docouments and neteller account details.

I cashed out more than a month ago After waiting 9 days I got this email.. Mon, Oct 20, 2014 at 1:27 PM Reply-To: [email protected] To: brad******@gmail.com Dear Brad, Thank you for contacting us. We're pleased to inform you that your account has been validated for withdrawals. We will now submit your request for $ 350 via Skrill to our processor. Please keep in mind that all first time cashouts can take up to 14 business days to be processed and approved. We truly appreciate your patience and understanding. **This ticket will now be closed please open a new ticket for any future withdrawal request. So then I tried Live Support... This is what they said.. Andy D. - Moneystorm Casino Fri, 11/07/14 01:09:10 pm America/Rainy_River Hello Brad. How may I help you? Brad 01:10:11 pm Wondering what is going on with my cashout, I created the ticket almost a month ago :( View Ticket: #XJN-732-***** Accounting Withdraw Created: 11 October 2014 09:40 PM Updated: 20 October 2014 05:27 PM Andy D. - Moneystorm Casino 01:10:19 pm For security reasons, all matters concerning your payout request must be addressed directly to the Accounting Department. The Support staff has no access to your request. If you have already created a ticket to Accounting you will receive a response within 1 to 3 business days. Brad 01:11:01 pm you guys do NOT reply within 3 business days ?? Andy D. - Moneystorm Casino 01:14:29 pm As stated above, we do not have access to your ticket, I will escalate this chat to accounting. You should expect a resnponse within the next 3 business days So I wait again, Now over 2 months later... I have sent accounting an email, this is there reply.. Wed, Nov 19, 2014 at 8:47 AM Reply-To: [email protected] To: brad******@gmail.com Dear Brad Thank you for contacting us We have sent a request to our processor in order to get the details for your withdrawal, we will contact you with the information as soon as is available to us. We will email you shortly Thank you for your understanding

First when i played at this casino and won a small amount of money, everything went good. Then I made another deposit and happened to won a bigger amount of money. They asked for copy of identification and those usual documents, fair enough. I send them. Then some sort of account limit increase document. Even that wasn't anything usual, very ridicilous. Well, I fill it send it. Then I had email what said that they are processing my cashout now and if I want to follow it, it will delay the process. This email a got 7 weeks ago. Well I didn't wanted to delay the process and nothing has happened. I have contacted network, which game I played and this wasn't very helpful experience. I try to contact the owner of this brand as well, but only find a fax number, which i think I have to use. Could you help me with this nonsense?

I made a deposit of $ 50.00 at the casino and got a small profit of $ 6.37, though it's been more than a month I requested a withdrawal but so far have not paid me. I received an email on August 22 saying that my account was validated and that would process my request via Neteller within 14 days, tried a last contact and received a return saying "Dear Guilherme, we have sent a request to our Accounting Manager in order to be updated on your request, we will contact you back with the details as soon as you possible.Thank " But that was all, I would ask the help of administrators Askgamblers to receive my retirement, thank you.

I've been waiting 3 months for MoneyStorm casino to provide me with my western union for 196.00. I've called, emailed, and support chatted too many times and was unsuccessful with my inquiries or getting my details. I would please like to be paid so I can continue to gamble at your casino.