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Moneystorm Casino - Delayed Payment, No Communication

UNRESOLVED
Complaint Info
Disputed casino Moneystorm Casino
Reason Delayed payment
Amount $ 150
Posted on June 17, 2016

Hello, on June 4th I requested a withdrawal from Moneystorm casino after playing a $300 no deposit bonus, I met the play-through and requested a withdrawal for the $150 that they said I was eligible to withdraw. I opened a ticket as per their process and attached the required verification documents. I waited 3 full business days per their website , no response, I did not open any new tickets, I followed up to get any kind of status update on June 9th, no response again, I opened a different ticket through their management ticket\inquiry system, no response. I check my ticket every day and it is still not assigned to anyone. I understand first time withdrawals can take up to 10 business days however my ticket has not been touched and no one has responded to me at all. Ask Gambler PLEASE help me get some sort of communication going!!! Thank you :)

AskGamblers
Posted on June 21, 2016

Dear @croy1980,

Please let us know if there's some update on your issue.

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