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Moneystorm Casino - Did not receive funds

RESOLVED
Complaint Info
Disputed casino Moneystorm Casino
Reason Declined payment
Amount $ 150
Posted on July 23, 2014

i signed up on sept 7/13 i redeemed their new player code of freechip$300.

i made playthrough and requested withdraw that same day.i sent in all documents along with the withdraw ticket.

now on sept16/13 moneystorm emailed me saying my withdraw was approved for withdraw to moneybookers and is now sent over to processing, then they closed my ticket.

i contacted them twice on the phone to ask them to send message to accounting that i did not receive my withdraw yet, but still no answer or funds received.

today i login to my moneystorm account to still see the $150 still sitting in my account, these guys did not even start my withdraw but they say they did. there is no money received yet to my moneybookers!

please help

AskGamblers
Posted on October 12, 2013

Dear @teri01666,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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