Moneystorm casino - did not receive funds

teri01666 Canada
posted on September 30, 2013.

i signed up on sept 7/13 i redeemed their new player code of freechip$300.

i made playthrough and requested withdraw that same day.i sent in all documents along with the withdraw ticket.

now on sept16/13 moneystorm emailed me saying my withdraw was approved for withdraw to moneybookers and is now sent over to processing, then they closed my ticket.

i contacted them twice on the phone to ask them to send message to accounting that i did not receive my withdraw yet, but still no answer or funds received.

today i login to my moneystorm account to still see the $150 still sitting in my account, these guys did not even start my withdraw but they say they did. there is no money received yet to my moneybookers!

please help

posted on October 12, 2013.

 teri, please confirm the issue is solved!