I received and email with an offer of deposit £20 get 100 free spins on mega moolah. Which in took up. Its says bonus offered as £50 for 100 x 0.50p spins on mega moolah. I played my deposit and waited in bonus being credited and went to play mega moolah and no bonus funds or free spins....so I spoke to chat who said you'll need to redeem the bonus points from your casino rewards account. But this wasn't made clear in the email, just that it would be a £50 bonus to use on mega moolah as free spins and that standard terms and conditions apply. The thing is I can't redeem my points as I'm not allowed until I deposit more money. So I've lost this bonus, had it been made clear it was a bonus of casino rewards points I would never had accepted it and deposited £20 as i knew I was bonus banned. Why would I go for this if I knew I couldn't actually get to use it? Extremely misleading and I'm not happy. Other casinos would have the bonus as actual free spins on the specific game it was For! I bet there are other people who are bonus restricted and have had this happen too and found they can't actually get the free spins!