Hello there, I wonder if you could help. I had a complaint regarding this casino and a problem with a withdrawal which I did not agree with. I was told to send an e-mail to CR risk management team, however they have completely ignored me and keep blocking my e-mails. I know they have an official complaint procedure but I don't know what it is or where else to go. Can you help please?
Sorry I'm unsure how to attach a screenshot
< name removed >
-Forwarded Message Attachment--
From: < removed >@hotmail.co.uk
To: [email protected]
Subject: FW: Please close all casino rewards accounts
Date: Mon, 29 Apr 2013 15:49:08 +0100
Hello,
I am writing regarding an ongoing dispute which I have taken up with you today regarding your Blackjack Ballroom casino. I think you know the reason for my complaint by now however I would just like to assure you that I can prove I did not have any open accounts with your associate casino sites (not that this is against your rules there is nothing whatsoever to state this is against the rules as I have read and re-read your bonus terms and this is definitely not mentioned). All of my accounts were closed by my request as you will see from the forwarded e-mail.
I definitely did not have a multiple account with Blackjack ballroom as you have stated and as I stated in my previous e-mail if you do not process my withdrawal request for £800 I will be taking the matter further.
Please reply to my complaint a.s.a.p or just have the courtesy to state that you have received my e-mails sent today and you are going to look into the matter. I would appreciate this.
Thank you,
< name removed >--------------------------------------------------------------------------------
From: [email protected]
To: < removed >@hotmail.co.uk
Date: Thu, 27 Dec 2012 17:38:50 +0000
Subject: RE: Please close all casino rewards accounts
Hello Martin,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
We are very sorry to hear about your decision to leave the casino, but will definitely respect your decision. As requested we have now closed all your accounts with us and removed your details from our marketing lists.
Please note, it may take up to 48 hours for your unsubscribe request to come into effect - it is therefore possible that you may receive a mailing from us in the meantime.
It is part of our culture to endlessly strive to provide you with the best and most efficient service. If there is anything more I can do for you, please let me know.
Our Customer Loyalty team is always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
And a Happy New Year to you!
Patrick
Customer Loyalty Team
-----------------
Do you have a Buddy Tree? Earn thousands by referring your friends. Go to http://cr.crnewsletter.com/main/buddy_main.asp to build your Buddy tree today.
- Gamble Responsibly -
----- Original Message -----
From:< removed >@hotmail.co.uk
To:[email protected]
Sent: 28/12/2012 4:00:09 AM
Dear Sir/Madam,
I intend to begin the new year with a fresh start and that means I will no longer be using online casino's therefore can you please close all accounts with yourselves (CR)in my name. My full name and address which they will be registered in is: *censored*. They may be registered under this e-mail account or my other e-mail account which is< removed >@sky..com
Thank you for your co-operation in this matter.
Have a happy new year.
Yours sincerely,
< name removed >
© 2013 Microsoft
Terms
Privacy & cookies
Developers
English (United Kingdom)
© 2013 Microsoft
Terms
Privacy & cookies
Developers
English (United Kingdom)
--Forwarded Message Attachment--
From: < removed >@hotmail.co.uk
To: [email protected]
Subject: RE: Delivery Status Notification (Delay)Date: Tue, 30 Apr 2013 17:33:18 +0100
Can you please tell me if the resipient of this message is blocking it please?
than kyou
From: [email protected]
To: < removed >@hotmail.co.uk
Date: Mon, 29 Apr 2013 19:50:10 -0700
Subject: Delivery Status Notification (Delay)
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients has been delayed.
[email protected]
--Forwarded Message Attachment--
From: < removed >@hotmail.co.uk
To: [email protected]
Subject: FW: Please close all casino rewards accounts
Date: Mon, 29 Apr 2013 15:49:08 +0100
Hello,
I am writing regarding an ongoing dispute which I have taken up with you today regarding your Blackjack Ballroom casino. I think you know the reason for my complaint by now however I would just like to assure you that I can prove I did not have any open accounts with your associate casino sites (not that this is against your rules there is nothing whatsoever to state this is against the rules as I have read and re-read your bonus terms and this is definitely not mentioned). All of my accounts were closed by my request as you will see from the forwarded e-mail.
I definitely did not have a multiple account with Blackjack ballroom as you have stated and as I stated in my previous e-mail if you do not process my withdrawal request for £800 I will be taking the matter further.
Please reply to my complaint a.s.a.p or just have the courtesy to state that you have received my e-mails sent today and you are going to look into the matter. I would appreciate this.
Thank you,
< name removed >
--------------------------------------------------------------------------------
From: [email protected]
To: < name removed >@hotmail.co.uk
Date: Thu, 27 Dec 2012 17:38:50 +0000
Subject: RE: Please close all casino rewards accounts
Hello < name removed > ,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
We are very sorry to hear about your decision to leave the casino, but will definitely respect your decision. As requested we have now closed all your accounts with us and removed your details from our marketing lists.
Please note, it may take up to 48 hours for your unsubscribe request to come into effect - it is therefore possible that you may receive a mailing from us in the meantime.
It is part of our culture to endlessly strive to provide you with the best and most efficient service. If there is anything more I can do for you, please let me know.
Our Customer Loyalty team is always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
And a Happy New Year to you!
Patrick
Customer Loyalty Team
-----------------
---- Original Message -----
From:< removed > @hotmail.co.uk
To:[email protected]
Sent: 28/12/2012 4:00:09 AM
Dear Sir/Madam,
I intend to begin the new year with a fresh start and that means I will no longer be using online casino's therefore can you please close all accounts with yourselves (CR)in my name. My full name and address which they will be registered in is: *censored*. They may be registered under this e-mail account or my other e-mail account which is < removed >@sky..com
Thank you for your co-operation in this matter.
Have a happy new year.
Yours sincerely,
< name removed >
© 2013 Microsoft
Terms
Privacy & cookies
Developers
English (United Kingdom)
© 2013 Microsoft
Terms
Privacy & cookies
Developers
English (United Kingdom)
