I am writing my experience with Casino Rewards just to have some explanations, I am new with online casinos, I started on September with nostalgia « casino rewards group » I played on all casino of this group and lost about 13200 US$ in this group,anyone can verify my statut at Nostalgia, I was a VIP Gold member everything was ok as I have never made any withdrawal, until 13/12/2013 I registered with Blackjack Ballroom, play the one hour free, deposited 20 from my verified neteller account (always use the same deposit method in all online casinos), I got 120 US$ in my balance, after 9 hours of playing, I finished my wager of 3600 US$, and still got 500 US$ in my balance, I decided to try the first withdraw with this group, I received a mail that my withdrawal will take 2 working days.
After 3 days I contacted the online support, he asked me to send some documents to verify my ID, I sent « copy of my National ID Card », « Screenshot of my neteller personal details », « copy of my bank billing », and after 5 hours, I re contacted the online support just to know if they have received my documents, and he asked me to send them «an unfiltered screenshot of my neteller history transactions», I was surprised about what he was asking me to send, but I did it and sent them all they needed, after 2 hours I receive a mail that said« We have reviewed your documents and audited your account. It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent. ».
I sent them a mail explaining that the one to who I send my money is my little brother and sister, and I could prove that by sending them even their National ID Card too, because I always send them money by neteller account for their needs and that was our family matter, mean my private life, my sister is not a gambler and has never played in any casino online or other and my brother has never played at the casino blackjack ballroom, but I received a mail from them (We would like to remind you that it is your responsibility to read, understand and accept the Terms and Conditions prior to registering a real player account. It is clearly stated in our terms that in the event funds have been exchanged between Casino Rewards members the winnings will be void. Having said that, although your intentions may be genuine, the same rules applied to all Casino Rewards members apply to your account with no exceptions. I'm sorry for your disappointment however you are clearly in breach of our terms therefore we have auctioned your account accordingly), I want to understand if this group has the right to interfere in the private lives of players and their families, just to keep in mind, I don't know any player at any online casino, and I am not in need to send money to anyone appart from my own family.