Dear Melbet,
Every issue you mentioned in your last comment, I have already clarified clearly. It seems you didn’t properly understand my statement. Let me summarize it again:
First, your helpline informed me that my transaction was successful and credited to my game wallet.
Later, when I presented evidence, you changed your statement to say that the transaction was unsuccessful and that you never received the money. In that case, you must also provide proof for your claim, because I have already checked both my bank statement and the app. According to those, the transaction was successful from my side. (I have chat history to confirm this.)
Now your helpline is standing by the claim that it was an 'unsuccessful transaction'. I'll post the chat screenshot if you ask.
Next -- about the confusing email communication:
To solve this deposit issue, I reached out to the email address complaint@melbet.team, which I found in the Melbet app for submitting complaints. The helpline team from that email replied to me and accepted my complaint. They also asked for supporting documents like bank statements and pay slips. What is wrong with this? Please tell me -- what mistake did I make?
As usual, your complaint resolution team failed to fix my issue, which is why I came to AskGamblers for help. Here, too, you kept asking me repeatedly for evidence. Everyone can understand how frustrating this is when I had already shared the same evidence with your complaint team. Yet you claimed I didn’t send any documents via email -- a claim I completely reject. In fact, you later came back and apologized.
If that was the case, why did your team accept my complaint and ask for all the documents?
What is the purpose of the complaint@melbet.team email if it’s not meant to handle complaints?
If I had truly made a mistake by sending documents to the wrong department, why did you accept the complaint and later apologize for it? At that point, we didn’t even know each other, I hadn’t registered a complaint on AskGamblers, and I had no reason to mislead anyone. So tell me clearly — what mistake did I make from my side?
Next -- about the payments:
You’re still saying that the third deposit was declined. My dear, the third deposit was credited successfully to my account. I’m still talking about the payments I officially complained about -- the two pending payments. The first one has been resolved, and the second one is STILL missing.
Check the screenshot you posted in your own comment
-- even there, you’ve stated that the second deposit is still pending. These three weeks, I’ve been asking about this one transaction. This deposit was made on 25th May, and yet you’re implying that it’s still an error? Do you really expect me to accept that, after a month?
This situation has become unnecessarily complicated, and it feels like this is the first time someone is chasing a small issue like this for so long. Let me be very clear --- I never intended to cause trouble for anyone. All I wanted was a solution. Yet after countless messages and submitting evidence repeatedly, it feels like you’ve never tried, even for 1 percentage, to solve this matter.
This was an issue that could have been resolved within hours. Instead, I’ve had to chat with you more than 50 times and wait for three weeks.
I have never seen such bad and horrible customer service in my life. This is a casino --- many people who lose money or have pending issues will already be tense or frustrated when trying to reach customer support. Their behavior can be unpredictable, but a good customer service team can calm the situation down. In your case, it’s the opposite --- your customer service only makes things worse, causing more frustration and tension.
Check for yourself: I’ve tried countless times to request help in a polite and respectful manner, sending emails clearly explaining the issue. But the responses have been cold, dismissive, or simply ignored.
Of course, AskGamblers was supposed to be an efficient platform for resolving such issues quickly and fairly. But in reality, it felt like nothing more than a space for arguing -- a place where no one truly cares about solving the problem.
Because of this experience, I will never use AskGamblers again. It should have been a place where problems were resolved, not a place where people walk away more frustrated than when they came.
