Complaint #210 Melbet Casino

Withdrawal NPR 4500 not received yet

By Bharosh

1 month ago

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

Disputed Casino Melbet Casino

Reason Verification issues

Amount नेरू45000

Discussion

88 hours left for Melbet Casino to respond.

Bharosh

7 hours ago

Noted. I will wait for your update with UTR/Transaction ID proof payment sending proof on 9827948473

95 hours is sufficient. No more documents will be provided from my side.
Sincerly
Bharosh

Melbet Casino

• Representative

8 hours ago

Dear Bharosh,

I completely understand. I will forward this information to the relevant department and get back to you as soon as I receive an update.

Bharosh

3 days ago

Dear Melbet Team,

I have already stated: I do NOT have a bank account. I use eSewa/Khalti only.

Demanding a bank statement when I have no bank is impossible and is a delay tactic.
The burden of proof is on YOU, not me.

You claim agent paid me 11,050 + 22,300 NPR.
If this is true, provide UTR/Transaction ID for both payments immediately.

Without UTR ID, your claim cannot be verified. Screenshots or Excel sheets are not proof.
UTR is the only official bank proof.

I never authorized agent for withdrawal. This is agent fraud.
Agent = Casino partner. Casino = 100% responsible.

Refund 45,000 NPR to my eSewa/Khalti ID now.
I will not provide fake bank documents I do not have.

88h is enough time to provide UTR. And ask him for the full statement video of paying both payments in esewa 9827948473

Melbet Casino

• Representative

4 days ago

Dear Bharosh,

Please understand that this is a standard procedure for resolving payment disputes. This specific bank statement is required precisely to verify and confirm that the funds have not been credited to your account.

Unfortunately, without this document, our payment department will be unable to proceed with further investigation. Refusing to cooperate or provide the requested statement leaves the team with no choice but to rely on the current transaction status.

The spreadsheet screenshot you provided earlier cannot be accepted as an official document, as such files can be easily edited and modified.

In order for us to assist you further and move forward with the investigation, we kindly ask you to provide the requested official PDF statement.

Thank you for your understanding and cooperation.

Melbet Casino Complaint Stats

Resolved 54 / 60

Avg. Amount $1,568

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

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Closed my account and withheld my deposits

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My account was permanently closed by Melbet. I have contacted their security department multiple times but have not received a satisfactory explanation or solution.

All funds deposited into the account were made using my own payment method. The total amount deposited is approximately 4000 MAD.

I respectfully request either:

1. Reopening my account and allowing me to withdraw my balance; or

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I have attached all relevant communications and proof of deposits for review.

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On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

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I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
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During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
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I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
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