Complaint #210 Melbet Casino

Withdrawal NPR 4500 not received yet

By Bharosh

3 months ago

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

Disputed Casino Melbet Casino

Reason Verification issues

Amount नेरू45000

Discussion

AskGamblers

• Support Team

1 week ago

Dear @Bharosh,

The AskGamblers Complaint Team is kindly asking you to assist the Melbet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Bharosh

1 week ago

Dear Melbet Team & AskGamblers Moderator,

I refuse to provide an "empty statement" to prove that I received nothing.

That is not how investigations work.
If Melbet claims it sent 11,050 + 22,300 NPR, then Melbet must provide the UTR/Transaction ID from the sending bank/payment provider.

My eSewa statement will be blank.
A blank statement does not help your Payments Department and only delays the case.

This is the 4th time Melbet has asked for the same impossible document instead of providing payment proof.

AskGamblers Moderator, I request immediate escalation.
Force Melbet to provide UTR within 49 hours, or close this case and refund 45,000 NPR.

I will not upload any more statements.
- Bharosh

Melbet Casino

• Representative

2 weeks ago

Dear Bharosh,

In order for our Payments Department to investigate this issue and conduct a thorough re-check, we need you to provide a statement for this account — even if no funds were received into it.

Without this statement, the Payments Department won't be able to carry out further checks, and we won't be able to proceed with your case.

Bharosh

2 weeks ago

Dear Melbet Team & AskGamblers Moderator,

You say "verbal statement is not sufficient". I agree.

So provide SUFFICIENT proof: UTR/Transaction ID from your bank/payment provider for the claimed payments of 11,050 + 22,300 NPR.

I have no bank account. I use eSewa and I have sent the statement already to you
My statement will be EMPTY because I received ZERO.
An empty PDF is not "official confirmation".

You are asking me to prove that I did NOT receive money. That is impossible.
The legal burden of proof is on YOU to prove that you DID send money.

AskGamblers Moderator, Melbet is refusing to provide payment proof and is stalling.
Please escalate this and force Melbet to provide UTR within 53 hours.
If they cannot, close this case in my favor and refund 45,000 NPR

Melbet Casino Complaint Stats

Resolved 55 / 61

Avg. Amount $1,706

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

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