Complaint #207 Melbet Casino

Systematic Withdrawal Rejections and Contradictory Support Information

By Vanndeth

1 month ago

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

However, even when I attempted to withdraw a small amount of $100 as instructed, the request was immediately rejected by the operator. Currently, agent 'Bailey' states the issue is 'under review' with no specific timeframe.

It is clear that the technical issue excuse is being used to stall for time. I have provided all necessary evidence, including screenshots of rejected transactions and contradictory emails from their team. I request your assistance in mediating this dispute to recover my funds.

Disputed Casino Melbet Casino

Reason Declined payment

Amount $3000

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Vanndeth

3 weeks ago

Dear AskGamblers Complaint Team,

I am updating this complaint to officially request its closure, but I want to clarify the real reason for the record.

The issue was NOT resolved honestly by the operator. Melbet has used a malicious stalling tactic since April 23rd, repeatedly rejecting my withdrawal requests under the false pretense of 'technical provider errors'—even though my account is fully verified and I previously managed to withdraw $3,000 only after putting severe public pressure on them.

This is a known predatory industry tactic: they intentionally delay a player's legitimate funds for weeks to cause extreme mental exhaustion and stress, waiting for the player to break down. Due to the immense frustration caused by Melbet's endless rejections, I unfortunately ended up wagering the remaining $1,220.77 back into the system.

Melbet succeeded in avoiding this payout through bad-faith technical obstruction, but I want this behavior documented so other players are warned.

I highly appreciate the AskGamblers team for your intervention and support throughout this process. You can now close this case as 'Wagered / Unresolved due to Operator Malpractice'.

AskGamblers

• Support Team

3 weeks ago

Dear @Vanndeth,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

3 weeks ago

Dear Vanndeth,

We are sorry to hear that you decided to wager and lose the remaining balance instead of completing the withdrawal.

However, we would like to assure you that the company had no intention of delaying your transactions. Payment processing delays are strictly technical and beyond our control. Thanks to your cooperation and following our recommendations, you successfully withdrew the majority of your funds ($3,000) from your account.

We closely follow Responsible Gaming principles, and the decision to continue playing while a withdrawal is pending always rests with the user. We hope that your future transactions will be processed instantly and without any technical difficulties.

Melbet Casino Complaint Stats

Resolved 52 / 58

Avg. Amount $1,619

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

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