This morning I recieved an email from someone at head office saying this
After review of your account, we have found that you have won 917.77 off the No Deposit Bonus of 7.77 before making a qualifying deposit. At this time, the value your Withdrawal payable was 5 x 7.77 bonus which equates to 38.85. Further to this, our promotional T & C’s state the below condition:
“The Casino further reserves the right to limit any withdrawal/s from bonus/free money/ to (5) times the value of the bonus”
Please see the attached gameplay history for your ease of reference.
Upon your deposit, balance increased by 20 (10 cash + 10 bonus). You then progressed to wagers on progressive at 6.25. At this point, the maximum bet amount has been violated.
The maximum bet allowed is 4.00 based your deposit and bonus. Therefore winnings have been voided (same for transaction 102 maximum bet of 10 on Gold Factory). In addition to this you depleted the balance to below the winnings 917.77 of free money on transaction 130. At this point in time, you are playing with the free money winnings.
We trust the above explanation will suffice for the confiscation of the withdrawal.
Still not happy with this as the money became cashable. If there was a bet maximum, then why did they allow the withdrawal. Something is not right here, I think i've been robbed! There's absolutely no point in offering a free bonus and have wagering restrictions in place but once have been met, not to PAY OUT. This lucky247 casino is a total scam and I would avoid playing here. They waste your time making you believe your winning something but have secret clauses in place that restrict you winning big.
a dissapointed roulette player :(