Ag Awards

Lucky247 Casino - Withdrawal over 1 month later

Complaint Info
Disputed casino Lucky247 Casino
Reason Delayed payment
Posted on May 16, 2014

I won a little money over a month ago from Lucky247 and tried to withdraw. Waited 2 weeks and sent an email to ask about the status. The funds magically appeared back in my account. After wasting some of the winnings (shame on me) on this casino I withdrew again. Waited AGAIN. Finally I was told I needed to submit verification documents I have ALREADY provided in the past. Fine, I did that too. 2 weeks later you are still dicking me around. I have received ANOTHER email asking for the docs and another stating they are received. Between Serge, Joey and Carl you are unable to read and follow simple correspondents and continually ask me the same info. I am beyond frustrated and demand someone resolve this bafflingly poor customer service.

Posted on March 10, 2014

Hi Burnmatt,

Thank you for your message.

Let me sort it out for you, sure! Could you please email me your details on ******­*@t­opl­aya­ffi­lia­



Posted on March 14, 2014

After countless emails with nothing getting accomplished I filed this complaint on ask gamblers. Within 2 days the funds were in my account. I have no doubt it would still be going otherwise. Thanks AG!

Posted on March 16, 2014

Hi Burnmatt,

Glad this got sorted out!



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