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Lucky247 Casino - Refuses to process my withdrawal

RESOLVED
Complaint Info
Disputed casino Lucky247 Casino
Reason Verification issues
Posted on May 16, 2014

Hi guys,

I have an account with Lucky247 Casino and recently I won 250$ there. I play without bonuses therefore no wagering requirements were needed to be met. I have sent my ID for verification of my account and they accepted it. My ID card contains the address I am living on. So basically I was waiting for my money. However they asked me for proof of address and I have send them my last phone bill from the last month. They refused to accept it as they said this is an online statement. So I have my address on my ID card, but they still asked me for POA. After giving them this they want me to send them a bank statement, printed and scanned. I called the ( in South Africa ) and they told me that I need to go to my bank, and get this statement, get picture of it and send it back to them. I as many like you work during the week when the banks are open and have no time for this as the banks are closed during the weekend.

The conclusion is that They DO NOT WANT TO PAY ANY OF US AND TRY TO FIND EXCUSES ALL THE TIME. I GAMBLE IN YOUR CASINO AND YOU NEED TO PAY MY WINNINGS!!!!!!

Posted on March 31, 2014

Good day,

I'll be happy to look into your query for you.

Please email me your account details on [email protected]­top­lay­aff­ili­ate­s.com

Thanks,

sacha

Posted on April 1, 2014

The issue is not solved as I have sent the required documents and the Withdrawal was still not processed. On top of that you can see my explanation that the address is on my bank statement and they did not recognize it. I would like to leave this issue as unresolved as the bank statement was not an online statement but I took a picture of the hard copy and sent it away on Saturday.

Posted on April 1, 2014

Hi there,

I have personally reviewed the document and indeed don't see anything wrong - clearly the previous person did not read Cyrillic.

All good now, payment setup in tomorrow's batch.

Thanks,

Sacha

Posted on April 2, 2014

Hi there,

Payment sent.

Thanks,

Sacha

AskGamblers
Posted on May 13, 2014

Dear @shantaram,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on May 15, 2014

AskGamblers Complaints Team have been informed by the player that their complaint has been successfully resolved. 

The case is being officially closed now.

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