Ag Awards

Lucky247 Casino - Bonus not paid

Complaint Info
Disputed casino Lucky247 Casino
Reason Bonus not given
Amount $ 8
Posted on July 24, 2014


I have signed up with Lucky247 Casino (1 month ago ) to try out the casino because they offered a 7.77 no deposit bonus (or a different amount, I don't remember well to he honest). I received their text message to activate the bonus but it hasn't been credited. I have contacted the support who told me that the bonus is not available for my country. I'm good with that, no problem! the thing is why they don't have any promotion TC? Why did they text me with the link to claim the bonus? Is this they way the do it?

I think they are scammers who use these bonuses to steal you personal info. They have all my data now including my personal mobile number!

For the record my account with them is gymmy999!

Posted on January 5, 2014

Wanted to type : 'Is this the way they do it?" Lol

Posted on January 6, 2014

Hi there,

Thank you very much for your message.

An error was indeed made on your account as the bonus should have been unlocked once you clicked on the verification link via sms.

We sincerely appreciate your time in letting us know about this and trust that your experience will be a better one from hereon in.

Please feel free to be in touch with our customer service centre should you require anything further.



Posted on January 6, 2014


Thank you for helping me! I hope that too!

I also thank to Askgamblers for their help! You may close the tiket! They credited me the bonus.

Posted on January 7, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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