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Liberty Slots Casino - Unknown reason for non payment

UNRESOLVED
Complaint Info
Disputed casino Liberty Slots Casino
Reason Verification issues
Amount $ 385.44
Krnorton Tennessee
Posted on November 21, 2020

Been playing here for 3 years and just made a withdrawal on Oct 14th with no issue. Made another withdrawal on Oct 24th and it was processed on Oct 28th. I have sent 16 emails back and forth and they just keep saying 24/48 hours I'll hear something. Its now Nov 19th and I was told through chat with Jayden that my banking info was incorrect and it was returned. I have not changed my banking info and I have never had an issue with Liberty. I enjoy playing here but I would like to receive my withdrawal of 385.44

Krnorton Tennessee
Posted on November 21, 2020

Update Nov 21st- was emailed from Liberty casino saying my bank wire was returned and 295.44 was put in my account. I asked what happened to my 385.44 and was told a fee was taken out for the return. My banking info has not changed I'm 3 years with them so there's no way it is incorrect especially since they just paid me on Oct 14th. I am so upset with Liberty and can't believe this type of scam is happening after all the years I've been playing. So I now have requested a check which has a fee of 45.00 to be mailed but when they show my address as to where it will be mailed it doesn't show my zip code but according to Dwight it shows on their side so I guess I'll have to wait and see what happens. Its a shame that you trust a casino enough to play there but you can't trust them to pay you

Krnorton Tennessee
Posted on November 21, 2020

Here is a screenshot as to why my account was deducted

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