Casino has taken 2 weeks so far to process my winnings

I tried Liberty Slots and actually won a decent amount of money almost $2,000. Then the nightmare of withdrawing began. I read their verification process procedures. So they make it seem like it is something simple and they will do the verification in a professional manner. Their processing time frame as noted on their website is 48 hours.

I submitted my ID and proof of address. Since, I deposited by bitcoin crypto currency they required me to submit a picture of me holding my id which I did. This is where the problems arised I must have submitted to them 4 different pictures for the same request. Each time had a period of 24 hours of submitting then getting a response back. I initiated my withdrawal on a Saturday and it is Thursday of the next week and still not verified. I explained to their customer service, that this was a bunch of bull and asked how I could possibly not know how to take a picture four times in a row.

They were not much help as they just repeated that they needed me to take another picture of me holding my idea why? If I had to do this again I would not have tried their site Liberty Slots or Lincoln Casino which I deposited to waiting for my withdrawal from Liberty Slots.

I have spoken with Liberty slots as well as emailed and can't get anywhere. They tell me my layout was processes 12/30/15 and submitted 1/5/16 and was originally told 3-5 business days then i was told 5-7 days and now I can't get any information besides its been sent to my debit card number yet my bank has nothing on my account or my card. Everyday I'm told it should be there by the end of the day and I can't even get the payout dept (each time it's they just closed or changing shifts) I ask for a supervisor(in told they are on a call and holding isn't an option to call back in 5 minutes and when j call back they are gone for the day, and the new shift supervisor is in a meeting) no one will tell me anything and won't track my funds though they are approved as seen in the email I copy/pasted.

My winnings was $1000 with $20 charge so $980 should be deposited in my account though k can't get anywhere.

The card it was to be deposited in was ending 5008.

We have processed your pending payment as shown below.

Account:xxxxxx

Pending Payment: USD1000.00

Payment Issued: USD980 as CardPay

Transaction Number: 20151231143801407714000000

Remaining Payment: USD20.00

If your remaining payment is in excess of USD3000.00, it will be issued as weekly USD3000.00 installments until the total amount is paid to you in full.

Please note that for any wire transfer and for any check you will be charged a fee of $45, the additional cost will be carried by the casino. However for wire transfer there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.

Please note for check:

* The cheque is drawn on a Canadian bank.

* We strongly recommend cashing/depositing the check at a bank rather than at a check cashing facility.

* We recommend cashing the check in a timely manner.

Please direct any inquiries regarding this payment to [email protected]. Include your name and the Transaction Number above in your correspondence.

Thank you for choosing Liberty Slots Casino

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