What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

LevelUp Casino - Bonus round interrupted and not resumed

RESOLVED

Complaint Info

Disputed casino

LevelUp Casino

Reason

Missing Funds
pekibar Montenegro Message
Posted on January 26, 2022

I deposit yesterday for third bonus and receive it. Also they give me freespins in Mascot provider slot name The Myth.After finish freespins round and continue to play in that slot.

After some time I got bonus with 10 freespins. Everything is ok till when I have 3 rounds left. So far I gotten 8.9 from this 7 freespins.

After that game started to interrupted and I take screenshot before I closed and I open again .But game not resume or add me money from freespins.

I contact support 3 times, first he said me to open another browsers. I did that but nothing changed.

This bet was yesterday in 23:00 Cet ,after that I bet again in 23:17 to see what will happen, but they only take 0.2€ bet ,and had that 27.58.

I after that play with rest money, and lost, have 0 in account but in bonus section still stay unfinished bonus.

Posted on January 26, 2022

Hello, PEKIBAR and AskGamblers Team!

We regret to hear that you encountered such difficulties while playing this game. We thank you for providing screenshots and details of the incident. It is very helpful in our communication in this regard.

However, we would like to convey to you that your case was forwarded to the relevant department right after your enquiry in the chat. They are already looking into the problem on the game provider's side. Therefore, we kindly ask you to wait for the result. Unfortunately, we have no influence whatsoever on the resolution of the case, but we will do our best to inform you in the first instance.

We sincerely hope for your understanding!

Kind Regards,
LevelUp Casino Team

Posted on January 27, 2022

Dear PEKIBAR and AskGamblers Team!

Our team is always happy to help with any issue so that all the customers are satisfied with the casino's service, thus it is worth clarifying this situation so that you do not have a false opinion about our inactivity in resolving it.

We understand your dissatisfaction with this situation, but, unfortunately, due to the involvement of a third party, namely the game provider, and communication between departments and parties, the solving sometimes takes more time than initially expected.

Furthermore, there is a piece of good news! We have just received an answer from the game provider, and are glad to inform you that the uncredited win (9.28 EUR in total) from the specified bet was successfully added to the player's account.

We are deeply sorry for the inconvenience caused and would like to point out that if there is any issue you are facing, our support team works round the clock to provide help any time of the day. We are always ready to give a hand.

May good luck and fortune always be on your side!

Kind Regards,
LevelUp Casino Team

pekibar Montenegro Message
Posted on January 27, 2022

I recived money,i expected more because i had walked wild in slot,but ok.
Thank you all .

AskGamblers
Posted on January 27, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

Availability may vary depending on your country or region.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy