LevelUp Casino - Bonus round interrupted and not resumed

Hello, PEKIBAR and AskGamblers Team!

We regret to hear that you encountered such difficulties while playing this game. We thank you for providing screenshots and details of the incident. It is very helpful in our communication in this regard.

However, we would like to convey to you that your case was forwarded to the relevant department right after your enquiry in the chat. They are already looking into the problem on the game provider's side. Therefore, we kindly ask you to wait for the result. Unfortunately, we have no influence whatsoever on the resolution of the case, but we will do our best to inform you in the first instance.

We sincerely hope for your understanding!

Kind Regards,
LevelUp Casino Team

Dear PEKIBAR and AskGamblers Team!

Our team is always happy to help with any issue so that all the customers are satisfied with the casino's service, thus it is worth clarifying this situation so that you do not have a false opinion about our inactivity in resolving it.

We understand your dissatisfaction with this situation, but, unfortunately, due to the involvement of a third party, namely the game provider, and communication between departments and parties, the solving sometimes takes more time than initially expected.

Furthermore, there is a piece of good news! We have just received an answer from the game provider, and are glad to inform you that the uncredited win (9.28 EUR in total) from the specified bet was successfully added to the player's account.

We are deeply sorry for the inconvenience caused and would like to point out that if there is any issue you are facing, our support team works round the clock to provide help any time of the day. We are always ready to give a hand.

May good luck and fortune always be on your side!

Kind Regards,
LevelUp Casino Team

I recived money,i expected more because i had walked wild in slot,but ok.
Thank you all .

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.