I opened an a/c with levelup casino and made a deposit via my mastercard of 200 euro.
After a win of 812.50 I complete my verification. I requested a withdrawal and was informed the only withdrawal option was via a bank transfer.
This was done on 2/08/21, it was approved.
I had not received this by 10th august and I ask them to check with their payment provider.
They said they wanted bank statements in a pdf format from 02/08/21. I provided them with a screenshot of my mobile banking for this period converted to PDF and they would not accept this as proof. I am very upset as I seem to be getting the run around with this casino.
They won't even investigate with their payment provider.
Can you help, please.