You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

Dunder Casino - Lengthy verification, bad customer service

RESOLVED
Timael Finland
posted on March 2, 2018.

Like many others, I'm becoming very impatient with Dunders verification process. I made a withdrawal request early morning on February 27th, got an e-mail asking for verification documents, which I sent them immediately after. On 28th I got an e-mail asking for two of the requested documents again. They didnt explain what was wrong with them, but I took new copies of id and utility bill and sent them anyway. Waited til next day, and they wanted yet another utility bill. No explanations this time either. I was in contact with service chat, where they promised to accept the last document "since it was ok". So you can see the document, but cant approve of it while checking for it? Most online casinos take a max 24h with their verification process, 3 days (going on 4) is just ridiculous. Hopefully they pay out eventually, still I'm personally definitely never playing with them again and cant recommend the site for anyone.

AskGamblers
posted on March 2, 2018.

Dear @Timael,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Timael Finland
posted on March 2, 2018.

Single withdrawal request of 4500€.

posted on March 2, 2018.

Hi Timael,

Apologies for the delay in our reply on this.

As you know we have a verification process that we must adhere to as per the obligations of our MGA license. The initial Proof of Address document that was sent in to us was deemed as not sufficient to fulfil the requirements and a second document was requested and sent by you on the 28th of February.

That document has been approved and the Withdrawal processed apologies for the delay but this was due to a backlog we were working through.

Thanks,

Adam

Timael Finland
posted on March 2, 2018.

yasss, they did approve both the last document and the withdrawal today.

AskGamblers
posted on March 2, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +250 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.