Complaint #8 Kudos Casino

Stalling payment of substantial amount of winnings

By dnandrs

9 years ago

On Sept 15, 2016 I won over $15000 playing slots at Kudos casino. On Sept 18th I requested a $10000 withdrawal. I submitted all the required documentation 2 times because even after stating they received the documents they "lost" them.
Do I resubmitted them and received confirmation they were received. It took them 7 days to approve the documents.
The $10000 withdrawal was split into 4 requests of $2500 each. I requested a check payment. All 4 checks were "declined" by Kudos. They suggested a wire transfer so I said ok and gave them the necessary bank info.
They sent me an email stating my bank wouldn't accept a wire transfer. My bank has accepted wire transfers in the past. So Kudos stated they could try a wire transfer but would not guarantee it.
So I requested the check payment again.
I logged into my account today and Kudos had cancelled my withdrawal with no explanation at all.
Kudos apparently has no means of paying winnings to US players but has no problem accepting deposits.
I can provide all email correspondence if necessary proving my complaint is valid.

Disputed Casino Kudos Casino

Reason Delayed payment

Amount $10000

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

dnandrs

• United States • 2 reviews

9 years ago

I did receive the second wire transfer and will send an email stating that also.
It's been a long dragged out process but Kudos Casino has been processing my withdrawals.
I trust that they will continue to make the payments via wire transfer. I think this complaint can be closed but will reopen it if the payments stop.
After I receive the last payment I will post a positive review of Kudos Casino on Ask Gamblers. Again I can't thank Ask Gamblers enough for giving players a voice.

Kudos Casino

• Representative

9 years ago

Hi Dnandrs.

Once you confirmed the wire had arrived we sent the next payment by wire. We will send the rest of the payments also by wire as you confirm the arrival of each one.

Regards
Kudos

dnandrs

• United States • 2 reviews

9 years ago

Received an email yesterday from Kudos support stating they were processing a check by courier. I was told this method wasn't available weeks ago. I did receive a wire transfer last week successfully, for 1/4 of my winnings. I am at a loss as to why Kudos changed the payment method but will keep Ask Gamblers updated if the check arrives and is cashable.

Kudos Casino Complaint Stats

Resolved 16 / 20

Avg. Amount $1,211

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

Kudos Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 14 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.

Kudos Casino Complaints

See all complaints for this casino

Casino refuses to pay me after I won from free spins

I won $100 off of free spins given to me by Kudos casino. I've made a deposit, have been KYC verified, and have done one successful withdrawal. The reasons for then denying my withdrawal seem to be made up on the spot and keep changing.

First they said I only get $50 not $100 which I corrected them on when I informed then I've made a deposit so the MCO rule of $50 for non depositers doesn't apply to me. Then they said they denied the payment because I used the bonus two days in a row without a deposit in between. After much back and forth and me sending screenshots of the promotions terms and conditions I eventually got them to admit that this coupon was allowed to be used once per day for 7 days without a deposit in between use.

Next they said it's because I had a non deposit bonus that was used before this coupon and claimed that my kudos Cashback that's given 3 times after each deposit counts as a non deposit bonus... I looked this up in the terms and conditions and found this to be completely untrue, nowhere could I find any language stating that kudos cashback was treated as a non deposit bonus. I also pointed out that them saying it's because I used a non deposit bonus wouldn't even apply to this coupon because the terms state that it can be used once per day for 7 days without a deposit in between which is why I was able to redeem it in the first place.

Every other bonus says deposit underneath it and will not allow me to redeem it but this was the only one that I could because it's allowed to be used without a deposit, like it states in the terms it can be used once per day for 7 days and only one cash out is allowed. Also make note of the screenshots below where Lisa tells me that I've made 5 non deposit bonuses without making a deposit.

So you get kudos Cashback 3 times after making and losing a deposit, nowhere in the terms and conditions can I find anything that states this is treated as a non deposit bonus. The other two bonuses they are claiming I used is the same one that I won off of which is perfectly allowed because it is stated in the terms and conditions. She even says that this 7 day promo is counted as one big offer so why is she counting the free spins used each day individually?

Resolved

Withdrawal rejected several times without reason or answers or solution

Good afternoon

My name is <full name removed>

I explain my situation

Good afternoon

I have 4/5 withdrawal attempts at KUDOS CASINO

They asked me for documents for verification and that's what I did!!! DNI, BANK CARD, DIRECT DOMICILED BILL, PHONE RECEIPT

I checked the casino website again to find out the status of the withdrawal and again it was rejected.

They won't let me enter the website

They cancel my withdrawal continually claiming problems with the verification

I spoke to a chat agent and he tells me that they have canceled my €2,200 earnings!!! What will that be like? What more documents do you need???

I am very afraid that they are scamming me, I have already read some cases similar to mine. They don't cause me any problem making the deposit, for the withdrawal they reject it and don't give me a reason.

I have all the necessary documents, screenshots, and tests as proof of the process.

I need help

I am waiting for your response

All the best

Resolved

Closed account and cannot withdraw

Dear Ask Gamblers,

On the 7th of September I deposited 400 USD with Kudos Casino and won 1076USD. Straight away my account was closed before even uploading my KYC. I emailed the Casino my Kyc documents and asked why the account was blocked. I was notified that it was because the account needed to be verified. I asked how I can verify my account when they have blocked it and emailed my KYC. For several weeks of chasing, I would receive a reply occasionally that they are waiting for the risk assessment team and there are no current updates on my account. Now they have stopped replying to any of my emails and chat inform me there is nothing they can do. To this date being nearly 6 weeks, my account is still blocked. Please can you assist in this matter? I won this money and they are not paying or communicating to me.

Kind regards,

Theresa