Hello AskGamblers,
Since I saw you've successfully resolved ALL Kudos complaints (way to go!!!), I've decided to seek your help in this weird and bad matter, thanks a lot ahead!
The email thread is self-explanatory (please read reversely for chronological order, as usual in such cases):
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Eliyahu < surname removed > < email removed >
Oct 11 (10 days ago)
to support
So, what happens with that? Now you've blocked my account for no reason and force me to escalate this ugly issue to the largest industry mediators and forums? Thinking that if you're licensed in Curacao you can get away with everything??? The online-gambling world and the internet, with their huge power of PR (both good and bad) and large gambling portals, mediators, communities and forums, have no geographical borders for bad conduct and hiding in the remote island of Curacao wouldn't help you a bit in this matter. You haven't responded anything useful in chats also, both in InetBet and in Kudos, other than: "You're right, this is a simple misunderstanding, we'll promptly talk to the management and will be in touch via email with you", many weeks ago...
As I'm completely forced to escalate the conflict by you, I'll start acting imminently. Good luck!
On Tue, Sep 5, 2017 at 1:18 PM, Eliyahu < surname removed > < email removed > wrote:
What's going on??? I've sent you my perfectly well accepted in other casinos (including your sister InetBet) driver license and passport almost a month ago, are you trying to stall the verification in order to delay/somehow avoid paying the 5800 that I may want to withdraw (in case I decide not to play further and continue my lucky streak at your place)??
It will not lead you to good directions, I guarantee that, and it will look EXTREMELY BAD if published at all the major portals/mediators/forums/regulators, that a new casino positioning itself as "a new guy on the block, that can offer better things than existing competitors" is using immoral and illegal stalling tactics to try to delay/somehow avoid paying (in case I decide to withdraw now, without further playing) a mere USD 5800, which I've had the luck to win cleanly without any bonuses or promos.
If this thing is not resolved within 2 days, I'll have to unfortunately escalate the issue to the aforementioned authorities, entities and organizations. It will NOT bring good PR to a new casino (but it might ruin its reputation entirely, right from the start), nor will it help you to somehow avoid paying me, if and when I decide to withdraw.
I suggest you choose your next moves wisely, as I am very pissed off and lost my patience. There will be no further warnings.
Regards.
On Tue, Aug 29, 2017 at 5:46 PM, Eliyahu < surname removed > < email removed > wrote:
Hey??
On Wed, Aug 23, 2017 at 3:58 PM, Eliyahu < surname removed > < email removed > wrote:
Hi,
Have you verified my account?
On Tue, Aug 15, 2017 at 7:28 PM, Eliyahu < surname removed > < email removed > wrote:
which problems you've found with my driving license?
"your drivers licence looked a bit unusual and not like a usual UK drivers licence" - It's the first time in my life I heard this.
On Tue, Aug 15, 2017 at 2:25 PM, CSR Lewis wrote:
Hi Eliyahu
Thanks for sending us your passport.
It is now being reviewed by our account team.
Thanks in advance for your patience.
Kind Regards
CSR Lewis
Kudos Support
On Mon, Aug 14, 2017 at 09:13 pm, Eliyahu < surname removed > < email removed > wrote:
Now OK?
which problems you've found with my driving license?
"your drivers licence looked a bit unusual and not like a usual UK drivers licence" - It's the first time in my life I heard this.
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And so are the time-wasting chats, which obviously led to an absolute nothing:
KUDOS
Live Chat - Click Here!
You (change name)
What happens with my verification???
Hello, thank you for getting in touch.
Can I have your username please?
You (change name)
Eli123
I do not have any information about it, will contact the Risk team for you and will get back to you soon as possible
You (change name)
I've sent you BOTH valid passport and Driving licensne more than 3 weeks ago, received NOREPLIES WHATSOEVER , that's COMPLETELY UNACCEPTABLE
I will contact you regarding your documents soon as they come back to me. Is there anything else I can help with ?
You (change name)
That's the answer I've received in chat a week ago, still nothing happened. I want to close this issue already (it's about time) and play/withdraw, not stall and squander time.
Unfortunately I am not able to provide more information at the moment
You (change name)
How long should I wait?
I cannot make a promise, need to have a respond back from them
You (change name)
Tks. Bye.
You are welcome : )
Please get in touch, if you need anything else and we will be happy to assist you again.
16:09
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Anna
You (change name)
Hi, I have a question about Kudos, your sister casino
Hello, thank you for getting in touch.
Yes of course
How can I help?
You (change name)
I am trying to log in and get this message:
You (change name)
"You are not allowed to log in"
Can I have your username please?
You (change name)
And that's a month (!!!) after I've sent all verifications docs and haven't received AN"Y reply
You (change name)
Eli123
Unfortunately your account has been deactivated but there is no more information for the reason. If you want I could contact our Management team and find out what is going on with your account
You (change name)
That's very interesting, since I have there about 6000 that I won cleanly and clearly without any bonuses or promos. So " deactivated but there is no more information for the reason" is basically stealing my 6000, which will lead you to a very bad direction: mediators, regulators, lawsuit, very bad PR in major forums etc. Would you like YOUR bank account with all its money "deactivated with no reason" ??
You (change name)
Stealing 6000 won't work with me, sorry. You'll pay many times more than that.
I understand this is frustrating, but I do not have access to everything in the system. I think here is misunderstanding. l be a reason, just I cannot give you it now, this is why was asking if you want me to get in touch with our Management team for you
You (change name)
Sure. I can also call you in the next couple days, if necessary, though I STRONGLY prefer chat/email since I don't want my colleagues and family to know I gamble.
OF course you could contact us via email or live chat any time.
Can I help with anything else today ?
You (change name)
So how do you want us to proceed?
You (change name)
I've sent all the docs to Kudos a month+ ago, and a few email reminders - no response, and now they've blocked my account, trying to steal my 5800.
I just informed you what I am going to do now - contacting our Management team to request more information about your account and you could expect us to get back to you soon as possible
12:56
You (change name)
OK, tks. Awaiting your answer via email SOON. I've sent you the last doc you wanted (passport) on Aug 14.
Sure, You are welcome : )
Have a good day
You (change name)
You too.
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Unresolved
€5,800
