What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

King Billy Casino - Missing money after deposit

RESOLVED
Complaint Info
Disputed casino King Billy Casino
Reason Amount not credited
Amount € 48.5
Airidas31 Norway
Posted on August 25, 2020

Hello askgamblers.

Today i did my first deposite from neteller to king billy casino. Money was taken from my neteller acc and did not came back. After several chats with casino support i got answer to email, that my deposite was rejected and i have to check my debit card or neteller acc, maybe they are blocked, but they are ok. So im asking king billy casino give back my money. Im attaching pictures with proves.

Posted on August 25, 2020

Dear AskGamblers, dear Player,

The deposit is already in the player's account. Unfortunately, there has been a delay from payment providers' side (not a fault of King Billy).

We would kindly ask the user to verify the above and have this complaint resolved.

Thank you,

The King Billy Team

AskGamblers
Posted on August 25, 2020

Dear @Airidas31,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Airidas31 Norway
Posted on August 25, 2020

Dear askgamblers problem solved, money was deposite to my acc. You can close case.

AskGamblers
Posted on August 25, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy