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King Billy Casino - Issue with a €2,000 withdrawal to MasterCard

Complaint Info
Disputed casino King Billy Casino
Reason Delayed payment
Amount € 2000
Posted on June 1, 2019

I registered at King Billy a few days ago. Now I was lucky and made a 2.000€ withdrawal which was processed in short term. Everything ok. But instead of crediting the total amount of 2.000€ to my cc, it was a transaction which blocks the amount on my cc. Again. I had the same issue with Direx LTD Casino a few days ago. See here :


I can confirm that withdrawals to my Mastercard works fine with other Casinos than Direx LTD.

I contacted the support this morning in order to not have the same discussions over 1 1/2 Weeks like last time. But the feedback was (unfortunately) again that withdrawal was succesful and no issue from casino side. It takes now 10 days until this blocking on my cc will be released automatically and the casino will then tell me that there was a problem...

Maybe we can shorten this timeframe now. We all know what will happen. I made now a deposit with my Visa and I‘m asking you to rebook the 2.000€ back to my account and I will do the withdrawal with Visa.


Posted on June 3, 2019


We are sorry about the incident, for which King Billy Casino has no responsibility whatsoever, as you were kind enough to acknowledge.
The good news is that funds of EUR 2,000 have been returned by the payment system provider to the King Billy Casino, and from us, straight to your King Billy account.

You can now withdraw the funds to your Visa card, at the time of your convenience.

Thank you,

The King Billy Team

Posted on June 3, 2019

Thanks for your quick reply and help. I have made the withdrawal now with Visa. That should work now.

I think you can close the complaint.

Posted on June 3, 2019

Dear AskGamblers,

based on the above, we would like to have this complaint closed.

Thank you

The King Billy Team

Posted on June 3, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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