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King Billy Casino - Delayed payment and site issue in Australia

RESOLVED

Complaint Info

Disputed casino

King Billy Casino

Reason

Other

Amount

$ 4000

Posted on June 20, 2022

I'm a VIP at King Billy for some time now , it's always been my most trusted casino, however my last payout approval was confirmed by email but this time it did not appear in my bank account as it always has ( within a few hours , even the following day it has not appeared ) the more worrying fact is that the website is blocked ( the Australian government does this , then generally casinos create a mirror site URL so us aussies can play) but I am

Yet to receive a response from my VIP manager and I have also reached out to customer support via email. I have two pending cash outs (never had an issue before I would like to say) If I am not able to play here I still

Expect my two withdrawals $2000 AUD each to be paid. The unresponsiveness is worrying me along with the fact I can no longer access this casino . I have literally spent ridiculous amounts here and they have even sent me a big gift hamper to say thank you .

Posted on June 24, 2022

I have been paid one sum the other I played ( they canceled my cash out saying I got payment details wrong ) I'm not sure if I did or if it was them but I consider this case closed

AskGamblers
Posted on June 24, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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