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Jackpota Casino - Jackpota repeatidly asks for the same documentation and refuses to verify

UNRESOLVED

Complaint Info

Disputed casino

Jackpota Casino

Amount

$ 4000

8 months ago

After attempting to cash out 4000sc, they asked for additional pictures to verify. Ive submitted what they have requested at least 4 times. I jave reached out numerous times over several weeks attempting to get this resolved. It's been nearly 2 months and they refuse to assist. Ive contacted them numerous times and no one is willing to assist me. I have attached screenshot of parts of the conversations with 2 customer service representatives. I do not believe they intend on paying out a large win.

AskGamblers
8 months ago

Dear Jackpota Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.