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Withdrawal Check Returned, Bank Overdraft!


All of the good reviews prompted me to open an account with this casino. Prior to this, I played exclusively at Club World Group casinos. I've never had any problems with payouts. I made several deposits with Jackpot Capital before my first withdrawal request for $250. As a US player, the only feasible option was a courier check ($30 processing fee). I was instructed to deposit it into my bank account (couldn't use check cashing service). After two days, it appeared that the check had cleared so I paid a couple of bills. Unfortunately, the check was later returned which sent my account into overdraft.

I contacted support at Jackpot Capital and Ashley explained that I would need to send the check back to them via UPS before they could issue a replacement payment. I explained that my bank still had the check and that the overdraft was jeopardizing my account status. After several pleas and copies of my online statement, Ashley sent me an email this morning which stated that a Western Union payout was being processed today for $187. I'm being charged an additional processing fee of $65! I'm extremely disappointed by this whole experience... disreputable, bad faith business practices don't deserve high ratings.

Disputed Casino Jackpot Capital Casino
Reason Other
Amount $100

Discussion

User name loyalty-level-2

The casino manager sent me a very nice email. The following is an excerpt:

Please note that after reviewing your case, as a one-time courtesy I've placed a $100 Manager's credit which has been applied to your player account, no restrictions, no limitations on payouts to compensate for the extra charge on the Western Union and some extra funds for your enjoyment, complimentary.

… we apologize for any inconvenience caused and want to reassure you will always get your payments from Jackpot Capital.

We appreciate your patience and understanding as we tried to get the funds to you.

Yours Sincerely,

Yasmeen

Casino Manager

User name

Dear Customer,

Please check the most recent e-mail sent to you today. I hope this matter is now resolved. Also the payment pick up details were sent on Saturday to you via e-mail.

Kindly let us know if you have further issues.

Best regards,

Yasmeen

Casino Manager

Jackpot Capital Casino Complaint Stats

Resolved 8 / 14
Avg. Amount $4,555
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

Jackpot Capital Casino Complaints

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Delayed bitcoin withdrawal
I have played on this site before and submitted my verification information and have successfully cashed out twice. I am not a bonus chaser because of the strict requirements, so I don't accept them. I requested a bitcoin withdrawal of $1000 and the following day I get an email from security saying: ------------ Thank you for choosing JackpotCapital Casino. We have received your payout request, however upon review we noticed that your account activity is coming from a different location other than what is registered on file. Please respond to this email with an explanation for the difference in location. The processing of your withdrawal request will be placed on hold until we hear from you. Should you require any further information or assistance, please feel free to contact us. --------------------------------- I have played on the same laptop from the same IP address as always. I told them that their geolocation software was faulty and that they should check my IP address history. Security replied: ----------------------------------------------- Thank you for contacting JackpotCapital Casino. We have noted the explanation offered by you in relation to the recent source of your JackpotCapital Casino account activity. We thank you for taking the time to respond and in assisting us in ensuring that your JackpotCapital account security and integrity is maintained. The processing of your withdrawal request will now proceed. ----------------------------------------------- Still no payment. I thought maybe they were delaying the bitcoin payment because the mining fees are high so I even offered to have the mining fee taken out of my payment. Still no payment. I just want my money and my account closed.
Status solved Resolved
$1,000