Hi guys, need some help.
Basically, I had an email from super casino saying I had a bonus waiting, no deposit required. I received £50. In order to turn any profit into cash, I had to wager just under £5,000.
It was simply my night! I kept hitting and hitting my main numbers. Long story short, I finished with £1486, after meeting wagering requirements! I was estactic. I made a withdrawal request and went to bed.
Next day, I was told the following in an email from super casino:
Thank you for playing SuperCasino.
This mail is to notify you about the status of your pending withdrawal request, for the total amount of £1,486.00.
Please note that you did not comply with our bonus policy by placing "low risk" bets, therefore your winnings will be voided.
Low risk Roulette bets are bet spread combinations covering 25 and up (25-37 spots) of the 37 unique number spots on the table. For example, if You bet on Red and Black, You are covering 36 of the 37 possible outcomes and this type of bet would therefore not count towards the wagering criteria.
Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if low risk bets were placed.
We apologise for any misunderstanding and thank you for respecting the mutual interests of fair gaming at SuperCasino.
If you would like this explained to you further, please do not hesitate to contact the SuperCasino Support Team:
Email: [email protected]
Freephone: 0800 1984 777
Fax: 0207 900 3155
(Open: Monday to Friday 9am-3am, Weekends 12pm-3am)
SuperCasino Finance Team"
After raising the point to Alderney, they will offer me £267, which I am unwilling to accept. The thing is i had £30 on some numbers, and just £1 on others, so I wasn't performing "safe bets".
I have all the emails if you want to see them