Complaint #31 7BitCasino

Ignored by casino after trying to withdraw

By Carlab29

9 years ago

In November I won over €2500. I made a withdrawal and uploaded my documents but nothing happens. I sent the Casino an email asking about the delay, and the reply was "I have sent the request to the finance department for them to check your account as soon as possible..."

That was the only time they have replied to me. That was 7 weeks ago.

My documents are still pending verification in the casino, any emails I send them are ignored and I have sent messages using the contact form on their web site but those are also ignored. If I try to speak to Online Chat I am told they “will send a message to finance about it."
But now even the Online Chat ignores me and my balance is missing and I have still not heard back from them since early December.

Disputed Casino 7BitCasino

Reason Delayed payment

Amount €2500

Discussion

AskGamblers

• Support Team

6 years ago

Dear @Carlab29,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

6 years ago

Hi Carlos,

We have reviewed again your complaint and decided to refund your account balance.

Please feel free to withdraw it anytime.

We kindly advise you to observe our Terms & Conditions and be more attentive next time.

Best regards,
7BitCasino Team

AskGamblers

• Support Team

6 years ago

Dear all,

This complaint has been reopened as per 7BitCasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

9 years ago

Dear 7BitCasino,

Please let us know if there's some update regarding this case.

7BitCasino Complaint Stats

Resolved 77 / 78

Avg. Amount $2,654

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 56 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

7BitCasino Complaints

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7Bit Casino - 11 days pending with no reason given kyc checked

Let me make this simple as possible.

On JULY 3RD, I requested cashout on my winnings.
No updates or reason given, I was told to wait when I spoke to agent on the website.

Given many people submitted complaints just within 24 hours, I think I have been patient enough.

However 4 days pass, JULY 7TH, the request is rejected and was asked for Identification. Also, The rejected cashout is not dated original requested date but the date of rejection.

On JULY 7TH, when KYC was requested, I submitted them. Today, JULY 11TH, after another 5 days later, I am told same repeated message and no reason is given.

While I have experienced various Online casinos and their shenanigans, this is by far the worst behavior and practice possible.

I am told that “it’s being processed and please wait patiently. And We can’t tell you any time frame or reason at the moment” as this is their standard procedure and I’m being impatient.

The crazy part is that I’m not the only one that’s suffering from the casinos deceitful actions.

Please see attached files for more info and if you need more information please let me know. Thank you.

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Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

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I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

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