Before I signed up for sun palace casino, I searched online to look at reviews from previous customers. Sun palace casino had great reviews in which majority of them recommended this online casino because of the fast payouts for American citizens. So eager to play and test my luck, I signed up for sun palace casino. I chose to play their European roulette game and I got on an extremely lucky streak. In conclusion I ended up withdrawing when I got 4500 and I had to enter my banking information. After doing so I contacted customer service and asked them when should I expect my withdrawal. They told me to contact the finance department. Then I contacted the finance department and they told me That after they review my withdrawal they will forward it to security department. This took roughly 3 days then I received an email and a phone call in which I was asked to provide documentation. I sent all the documents then the next day I contacted security. They told me my documents were good. So I asked them when should I receive my withdrawal? Security said they have to forward the withdrawal back to finance for processing. So now every since then I have been contacting the finance department of sun palace casino daily and every time I contact them I've been getting the run around. They are being very evasive with their answers. I ask them where is my withdrawal? And they keep saying the same thing. They say i will receive an email in the next few days but they have been saying this every since the 10th of April 2016. Every time i ask for a date they never give me one they just tell me that the withdrawal will be processed at the earliest. Can you guys please help me out. This is my first time using an online casino and I chose sun palace because the reviews said they have been in business for a long time and they can be trusted. But it feels like I'm being scammed. And when I ask for a manager they tell me I have to send them an email. When I do send the email the manager never gets back to me. Please help. If I receive the withdrawal I would like to continue playing in the future. But I've been waiting so long that I'm not sure if this is legit. Thanks for your time.