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Dunder Casino - Waiting weeks on withdrawals totaling £12947.30

RESOLVED
Complaint Info
Disputed casino Dunder Casino
Reason Delayed payment
Amount £ 12947.3
TaoYinYang United Kingdom Message
Posted on May 10, 2018

Hello. I have recently won nearly £13k. include my deposit and I have been trying to withdraw for the past 18 days .
I tried to withdraw amount such as : 3625 £ in 22.04.2018 , 3665.65 in 23.04.2018, 5000 £ in 24.04.2018, 656.65 in 24.04.2018 .
I have sent all necessary documents such as : source of wealth, id, payslips, letter from revenue but the withdrawals are still not confirmed.

Posted on May 14, 2018

Hi Toayinyang,

Apologies for the delay in my reply.

I can see that the documents were approved and the withdrawal was processed on the 9th of May.

The delay was due to a backlog in processing at our supplier.

If you have any further questions or issues please feel free to contact us.

Thanks,

Dunder

AskGamblers
Posted on May 17, 2018

Dear @TaoYinYang,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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