I joined up a while back with this casino, for a change I have been lucky.
Took a while for my first withdrawal but they processed it after the kyc process.
They then processed another withdrawal.
I then had a few small losses before having another win yesterday.
After submission of the withdrawal i am asked for a picture of me holding my id and also a picture of me holding todays newspaper!!!
I reluctantly have provided the picture of me holding my id, but I think it's obsurd to provide a picture of me holding a newspaper.
Please see an edited transcript of a call with support...
Thank you for contacting SuperCasino. Your request has been received and one of our dedicated support team will be with you soon.
Playerxxxxx: good afternoon
'B****: Hi Patrick, Welcome to SuperCasino, B**** here, How can I help you?
Player: Hi B*****, hope you can.
Player: I just want to know if my account is verified or not.
Player: I've been asked for further verification
'B*****: 'For security purposes, can I have your full name and date of birth please?
'B*****: Also, May I have the confirmation of your first line of address?
'B*****: I apologize for the delay
'B*****: Please note that we are still awaiting a self of yourself to be sent
Player: ok, so it was a serious request, very surprised, I have never been asked before to send a picture of me holding todays newspaper and my id
'B****: Thats correct
Player: can you tell me where in the t&c's it states this so i can check
Player: just feels wierd that you ask for this on withdrawals but never deposits
Player: i am happy for a pic of me and my id (driving licence) but a newspaper, lets be sensible here
Player: i have just emailed me holding my ID, i object to me holding a newspaper, it's silly
Player: can you confirm if thats definately required becuase if so i will update appropriate gambling forums
'B****: The finance department has requested for the documentations to be sent
Player: me holding a picture of a newspaper is silly, what does it prove?
Player: anyway, thanks for you time, let me just post on a gambling forum so that others can be aware and remember to buy their newpapers.
Any assistance appreciated.