Absurd verification procedures
I joined up a while back with this casino, for a change I have been lucky.
Took a while for my first withdrawal but they processed it after the kyc process.
They then processed another withdrawal.
I then had a few small losses before having another win yesterday.
After submission of the withdrawal i am asked for a picture of me holding my id and also a picture of me holding todays newspaper!!!
I reluctantly have provided the picture of me holding my id, but I think it's obsurd to provide a picture of me holding a newspaper.
Please see an edited transcript of a call with support...
Thank you for contacting SuperCasino. Your request has been received and one of our dedicated support team will be with you soon.
Playerxxxxx: good afternoon
'B****: Hi Patrick, Welcome to SuperCasino, B**** here, How can I help you?
Player: Hi B*****, hope you can.
Player: I just want to know if my account is verified or not.
Player: I've been asked for further verification
'B*****: 'For security purposes, can I have your full name and date of birth please?
Player:
Player:
'B*****: Also, May I have the confirmation of your first line of address?
Player:
Player: hello
'B*****: I apologize for the delay
'B*****: Please note that we are still awaiting a self of yourself to be sent
Player: ok, so it was a serious request, very surprised, I have never been asked before to send a picture of me holding todays newspaper and my id
'B****: Thats correct
Player: can you tell me where in the t&c's it states this so i can check
Player: just feels wierd that you ask for this on withdrawals but never deposits
Player: i am happy for a pic of me and my id (driving licence) but a newspaper, lets be sensible here
Player: i have just emailed me holding my ID, i object to me holding a newspaper, it's silly
Player: can you confirm if thats definately required becuase if so i will update appropriate gambling forums
'B****: The finance department has requested for the documentations to be sent
Player: me holding a picture of a newspaper is silly, what does it prove?
Player: anyway, thanks for you time, let me just post on a gambling forum so that others can be aware and remember to buy their newpapers.
Any assistance appreciated.
Took a while for my first withdrawal but they processed it after the kyc process.
They then processed another withdrawal.
I then had a few small losses before having another win yesterday.
After submission of the withdrawal i am asked for a picture of me holding my id and also a picture of me holding todays newspaper!!!
I reluctantly have provided the picture of me holding my id, but I think it's obsurd to provide a picture of me holding a newspaper.
Please see an edited transcript of a call with support...
Thank you for contacting SuperCasino. Your request has been received and one of our dedicated support team will be with you soon.
Playerxxxxx: good afternoon
'B****: Hi Patrick, Welcome to SuperCasino, B**** here, How can I help you?
Player: Hi B*****, hope you can.
Player: I just want to know if my account is verified or not.
Player: I've been asked for further verification
'B*****: 'For security purposes, can I have your full name and date of birth please?
Player:
Player:
'B*****: Also, May I have the confirmation of your first line of address?
Player:
Player: hello
'B*****: I apologize for the delay
'B*****: Please note that we are still awaiting a self of yourself to be sent
Player: ok, so it was a serious request, very surprised, I have never been asked before to send a picture of me holding todays newspaper and my id
'B****: Thats correct
Player: can you tell me where in the t&c's it states this so i can check
Player: just feels wierd that you ask for this on withdrawals but never deposits
Player: i am happy for a pic of me and my id (driving licence) but a newspaper, lets be sensible here
Player: i have just emailed me holding my ID, i object to me holding a newspaper, it's silly
Player: can you confirm if thats definately required becuase if so i will update appropriate gambling forums
'B****: The finance department has requested for the documentations to be sent
Player: me holding a picture of a newspaper is silly, what does it prove?
Player: anyway, thanks for you time, let me just post on a gambling forum so that others can be aware and remember to buy their newpapers.
Any assistance appreciated.
Super Casino Complaint Stats
Resolved
55 / 62
Avg. Amount
$3,288
Avg. Complaint Duration
11 days
Avg. Response Time
3 days
Super Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 46 out of 50 complaints in this category have been resolved.
This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.