Ag Awards

High Noon Casino - Preventing Access to Winnings

Complaint Info
Disputed casino High Noon Casino
Reason Bonus terms violation
Posted on May 16, 2014

Where can I go for help with a Casino I think is being dishonest. High Noon Casino is refusing to pay me my winnings.

I signed up at High Noon one week ago, March 6, 2011. I requested the $60 no deposit bonus. I registered from my computer at home. I am the only none who ever used my computer, and I never had an account at High Noon. I enjoyed playing, and not only met the playthrough requirement, built my account to approximately $700 which was cashable.

The next morning, I took a break from work, and signed in to my High Noon account. I played for a while, building up between $2200-$2300. I was having fun, of course, and wanted to continue playing, but at this point, my account was locked. I tried contacting live support, and was told that I had another account associated with my computer. That is not true. There is no other account associated with my computer, household, etc. I registered and played by the rules. It is possible that the computer whcih I used the second day had been used in the past by another, but it was not my account. As the rules require, I registered from my computer which has no other affiliated account.

It seems that High Noon just wanted to prevent me from having access to the funds which I won. I followed the rules, but it does not seem that High Noon is willing to do the same.

I would very much appreciate any help or suggestions in recovering the money which I legitametely won.

Thank You.

Posted on March 18, 2011

Our systems identified that this was the third account created on this same Computer and IP address, the $60 free chip had been claimed on each one so we had no choice but to close the players account.

Posted on May 20, 2011

As per AskGamblers Terms & Conditions, section "Casino Complaints", number 7. which states "You agree that you have abided by the complete rules and regulations of the Casinos at which you have played.", this complaint will be closed and marked as Solved.

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