I open a account at GreenSpin.bet casino. And because I have litle problem with gambling I must have deposit limit when I play.
I set the limit to 250€/week before I started to play.
The Deposit limit do not Work at this casino and now I have deposit 1162,28€ instead of 250€.
They sould Stoped my deposit over 250€
They do not Answer my emails and tell me how this could be Possible.
Please look at my evidence I have.
There is no doubt that they have failed to help their players to play at a healthy level.
Complaint Info
Hello! We are working on it now and will contact you shortly.
This problem is easy to fix if you want to help me.
I set Deposit limit so I not can play for money that need for other things.
If your casino refund me the amount over the 250€ Limit this going to help me a lot.
Small money for a casino and Very much for a player like me.
And this amount is € 912.28
The refund will be made shortly, we apologize for the technical error.
But I gues you need the adress to my bitcoin Wallet for this ?
GreenSpin.bet casino have now blocked my account so I can not login anymore.
They have not contact me with Any information about this and why They have closed the account.
Still no refund to my bitcoin Wallets
We have requested your wallet address for the refund, it will be done shortly.
Best wishes,
Greenspin Team
I have send my wallet address to you.
I write here when the money is at my account.
912 EUR has been returned on your GreenSpin account for withdrawal.
Dear @Jaob,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
I do not accept this.
First They want my wallet address for a refund.
Then They closed my account because of gambling addiction They say.
And now They have made a refund to a account that is closed and and not available for me anymore.
And even if They open my account I must start a process to send in verification document and so on.
I want my money to my wallet instead.
GreenSpin.bet Casino Complaints
- 11 of 11 resolved
- 1 day avg response
- 4 days avg complaint life
- 1,147 USD avg amount
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