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GreenSpin.bet Casino - Deposit limit not working

RESOLVED

Complaint Info

Disputed casino

GreenSpin.bet Casino

Amount

€ 912.28

Posted on July 7, 2020

I open a account at GreenSpin.bet casino. And because I have litle problem with gambling I must have deposit limit when I play.
I set the limit to 250€/week before I started to play.
The Deposit limit do not Work at this casino and now I have deposit 1162,28€ instead of 250€.
They sould Stoped my deposit over 250€

They do not Answer my emails and tell me how this could be Possible.
Please look at my evidence I have.

There is no doubt that they have failed to help their players to play at a healthy level.

Posted on July 8, 2020

Hello! We are working on it now and will contact you shortly.

Posted on July 8, 2020

This problem is easy to fix if you want to help me.
I set Deposit limit so I not can play for money that need for other things.

If your casino refund me the amount over the 250€ Limit this going to help me a lot.
Small money for a casino and Very much for a player like me.
And this amount is € 912.28

Posted on July 8, 2020

The refund will be made shortly, we apologize for the technical error.

Posted on July 8, 2020

But I gues you need the adress to my bitcoin Wallet for this ?

Posted on July 8, 2020

GreenSpin.bet casino have now blocked my account so I can not login anymore.

They have not contact me with Any information about this and why They have closed the account.

Still no refund to my bitcoin Wallets

Posted on July 10, 2020

We have requested your wallet address for the refund, it will be done shortly.

Best wishes,
Greenspin Team

Posted on July 10, 2020

I have send my wallet address to you.
I write here when the money is at my account.

Posted on July 13, 2020

912 EUR has been returned on your GreenSpin account for withdrawal.

AskGamblers
Posted on July 13, 2020

Dear @Jaob,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on July 13, 2020

I do not accept this.

First They want my wallet address for a refund.
Then They closed my account because of gambling addiction They say.
And now They have made a refund to a account that is closed and and not available for me anymore.

And even if They open my account I must start a process to send in verification document and so on.

I want my money to my wallet instead.

GreenSpin.bet Casino Complaints

  • 11 of 11 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 1,147 USD avg amount

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