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GreenSpin.bet Casino - 'Torturing' me for days with $60 withdrawal

RESOLVED

Complaint Info

Disputed casino

GreenSpin.bet Casino

Amount

$ 60.08

Zezd0 Jordan
Posted on December 7, 2020

Dear AskGamblers


I received an e mail from Greenspin casino offering me 300 free spins in 3 different games up to my choice for minimum deposit of 20 USD. Two of the games offered were 10 cents bet and one 20 cents, I tried to play the 20 cents game but did not work , I contacted the live support ,he told me send e mail to the VIP manager which I did immediately ,I waited 48 hours. unfortunately I got no reply ,every time I ask the live support he repeats the same sentence contact the VIP manager ( like a machine)…….vain less.

Before I activated my bonus luckily I won some money and I decided to withdraw 60 USD to my prepaid card account ( same card I deposited with ) which I made especially for casinos to be able to deposit and withdraw freely without any restrictions (avoiding some restriction on gambling sites in my country),then the issue started, the casino rejected the withdrawal ,after wasting a lot of time with live support ,he informed to choose other way of payment ….I chose BTC because I know this is the last available method to withdraw my money (Central Bank Restrictions in my country) casino rejected the transfer, then they told me to withdraw with e-wallets like skrill, ecopayz … etc I informed them that all these ways are not available in my country or not allowed to use visa for putting money in my account as the casino requires a minimum deposit to be able to withdraw via the selected method.

To conclude I feel that I have been humiliated and tortured too much to get back my 60 USD by this casino.

Casino has to transfer my money either to my prepaid credit card account I used to deposit with or to my BTC account (because these are the only two available methods).

NB: I have never faced any issue with my prepaid card account in any casino (this card especially made for online gambling)

Kindly find attached documents needed

I would like to thank you very much AskGamblers for your help as always

Zeid <surname removed >

Posted on December 7, 2020

Dear Zeid,
There were difficulties with your payout on the payment system's side. We kindly ask you to create a new payout request on your card *****7750. The request will be processed from our side as fast as possible.
If that transaction is not successful due to the payment system as well, please use another payment method. Any questions or issues you may have please direct to our email suppor­t@g­ree­nsp­in.bet
Please be informed that we are interested in processing our players' payouts as fast and smooth as possible, but we are not responsible for the payment methods you choose and their functionality in your country.

Zezd0 Jordan
Posted on December 9, 2020

Dear AskGamblers

I sent GreenSpin casino two emails as they requested, unfortunately till now I did not receive any reply,



Thank You very much for your concern regarding my case

Zeid <surname removed>

AskGamblers
Posted on December 12, 2020

Dear GreenSpin.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on December 15, 2020

Dear player,

Please note that even for supported countries the Casino is not able to guarantee a successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion. But we'll try our best to process your payout.

Again we kindly ask you to make a payout request on the card **7750.

Please note that the Casino is NOT responsible for your communication with your bank. We do whatever we can do on our side, then we cannot control or guarantee your payout on your bank's side. Kindly contact your bank if your payout on the card **7750 will not be successful either.

Zezd0 Jordan
Posted on December 17, 2020

Dear AskGamblers,
Kindly find attached a screenshot of yesterday withdrawal transaction done by Woocasino on my prepaid card account.
Also I have contacted my bank who issued the card , they confirmed that nothing wrong, and there are no restrictions.
So by now I guess that the problem is in Greenspin casino.
Best regards.

AskGamblers
Posted on December 21, 2020

Dear @Zezd0,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Zezd0 Jordan
Posted on December 24, 2020

Dear AskGamblers
there is bo reply from greenspin casino
thank you

Posted on December 24, 2020

Dear player,
we contacted you several times and requested that you create a withdrawal request on your BTC wallet as agreed with you.
We didn't see any new withdrawal request from you yet.
Once you create a withdrawal request that we can process, we'll withdraw your funds as soon as we can.
Thanks.

Zezd0 Jordan
Posted on December 25, 2020

Dear everyone,

I received the money from the casino, the complaint can be closed.

Thank you again askgamblers for your help.

AskGamblers
Posted on December 25, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GreenSpin.bet Casino Complaints

  • 11 of 11 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 1,147 USD avg amount

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