Unfair confiscation of cashable winnings from deposit match bonus

I have used this site many times before and have had no issues. This time I have been waiting almost two weeks for my documents to be verified. And my withdraw to be processed.

I have made many attempts to contact the casino with no luck. I have deleted and re up loaded documents to try and get the system working but nothing has happened it just keeps rejecting since they need to update my verification but they have not done anything or responded.

At first, I thought it was my email address was wrong that I have put limits on my account off and on while I have been waiting which has no effect on the process I’ve done it 100xs before with no issues. I get emails about my limits being set but when I email support I get a return message saying the inbox is full. When I contact directly off the site I get absolutely no response. Ever.

Started out with 200 withdrawal and thought maybe I just needed to play more almost like a wager amount but still nothing.

My first initial withdraw was March 24th approx. it has been rejected over and over again ever since.

I have a question about it. I won 500 euros at greenspin.bet casino and requested a withdrawal.

Why does it reject my withdrawal request and return the money to my game account?

I would like to receive my money and I hope that my problem will be dealt with as soon as possible. And my withdrawal request is constantly rejected and my personal data is not confirmed in the same way.

I want to receive 500 euros, if I don't receive the money, I will never visit this casino again because there are very big problems with withdrawals and greenspin casino also has no live support, where can I get it? Talk about your problem.

Hello. I have tried making a withdrawal request several times now (with the same method I used to deposit) but they keep getting declined. I have submitted all my documents for verification but they don't seem to get processed. I have sent 2 support emails to try and solve this but have not gotten a response.

What is also quite odd is that I never got the welcome email sent to me. I know that I used the correct email (in fact I checked multiple times). I haven't actually received any email from Greenspin since the creation of my account. On top of this, my phone number suffers from the same issue as the verification code isn't arriving no matter how many times I try.

My balance is currently showing as "withdrawable" but I can't seem to make the withdrawal so I would just like to get this resolved.

Thank you for taking the time to look into this and I will happily provide any further information if needed.

Best regards.

Dear Askgamblers,

I have had balance of 1801 CAD in my Greenspin account after requesting withdrawal of 1500 CAD I had leftover balance of 301 CAD which was taken from my account, I also contacted Greenspin but they are not replying now there is not even chat window at their site for me to contact them, please help me with this issue. Thanks!

Hi Askgambler team, I found this casino on askgambler with good reviews and fast payout 0-5hours. But this casino not following anything they mention on their website. They rejected my withdrawal and never response my email. I have also connected them on fb (link in their website) but no response anywhere. Please kindly tell them to pay my winnings.

Dear AskGamblers

I received an e mail from Greenspin casino offering me 300 free spins in 3 different games up to my choice for minimum deposit of 20 USD. Two of the games offered were 10 cents bet and one 20 cents, I tried to play the 20 cents game but did not work , I contacted the live support ,he told me send e mail to the VIP manager which I did immediately ,I waited 48 hours. unfortunately I got no reply ,every time I ask the live support he repeats the same sentence contact the VIP manager ( like a machine)…….vain less.

Before I activated my bonus luckily I won some money and I decided to withdraw 60 USD to my prepaid card account ( same card I deposited with ) which I made especially for casinos to be able to deposit and withdraw freely without any restrictions (avoiding some restriction on gambling sites in my country),then the issue started, the casino rejected the withdrawal ,after wasting a lot of time with live support ,he informed to choose other way of payment ….I chose BTC because I know this is the last available method to withdraw my money (Central Bank Restrictions in my country) casino rejected the transfer, then they told me to withdraw with e-wallets like skrill, ecopayz … etc I informed them that all these ways are not available in my country or not allowed to use visa for putting money in my account as the casino requires a minimum deposit to be able to withdraw via the selected method.

To conclude I feel that I have been humiliated and tortured too much to get back my 60 USD by this casino.

Casino has to transfer my money either to my prepaid credit card account I used to deposit with or to my BTC account (because these are the only two available methods).

NB: I have never faced any issue with my prepaid card account in any casino (this card especially made for online gambling)

Kindly find attached documents needed

I would like to thank you very much AskGamblers for your help as always

Zeid <surname removed >