Complaint #8 GreenSpin.bet Casino

Deceptive table limits

By Peter

5 years ago

Message on forum

I made deposit based on the advertised table limits in live casino games. I wanted to play but my bets got rejected all the times. I asked greenspin to remove any restrictions so that I can play the table limits as presented by greenspin. They advised that the table limits on the screen are not relevant and that their own hidden table limits should be used (for example, instead of 2000EUR/4500 EUR table limit as presented and advertised they advised that there was 100EUR table limit as per hidden internal rules of greenspin... (?)). They advised me that I must make 3x deposit and I said fine but pls remove hidden limits in your live casino so that I could play the table limits as advertised that was the reason why i registered with them. They said it was not possible and I asked for closing my account and reversing the deposits back to my card. They refused with all sorts of nonsense arguments (such as you shpould play 100 EUR max bets in live casino, these are not our rules, you play with live casino not with us etc., all sorts of nonsense). It is quite strange that operator like Direx NV tolerates such deceptive and unacceptable behaviour from its employees. I request return of my deposit (i did not take any bonus since i am not bonus chaser) since greenspin do not honor what they advertise and present to their potential and existring customers. These are clearly very low and deceptive practices that have nothing to do with serious operators.

Disputed Casino GreenSpin.bet Casino

Reason Double charge/Refund

Amount €2000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the refund, as a matter of this dispute has been returned without wagering, therefore the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GreenSpin.bet Casino

• Representative

5 years ago

AskGamblers team, we're looking forward to closing the complaint.

petko1313

• Cyprus • 2 reviews

5 years ago

Dear GreenSpin.bet Casino,

I regret to say that I am deeply disappointed with your answer. So much arrogance and such unprofessional behavior is shocking surprise to me (your bodies at Frank Billy Casino had at least the guts to apologize and admit the mistake in the similar case some time ago). Honestly, I now regret that you refunded my deposit back and that we do not take this matter further before the regulatory body, customer protection authority and ultimately, the respective court. I spoke to my Cyprus lawyers yesterday and I was prepared to spend the money on bringing the case to these authorities as a matter of principle (rest assured that it would be one winner after another as your case and its defense is meritless).

What you describe above (i.e., the [hidden] bet limits set by a casino [without legal basis] …different from those set by a game provider / [software license provider]) as reality in each and every online casino is certainly not true at least with the handful of reputable casino online operators. On the contrary, your statement is a poor demonstration of the fraudulent business model and deceptive / fraudulent business practices which would not be able to withstand any challenge before any of the mentioned authorities. You should learn at least something from the best in your industry how to conduct the honest gaming business without necessity to lower your standards to these dishonest practices (at the minimum, you should revise and update your T&Cs to make your terms visible and clear for your current and would-be customers).

I am also very grateful for an excellent service and unbiased approach of askgambler.com that proves that in spite of the apparent affiliate program relationship between Direx NV and askgamblers.com, it does not mean that askgamblers.com will compromise itself and would participate in aiding and abetting these deceptive / fraudulent business practices.

Unfortunately, this case is not over yet for me as I expect honest apology from GreenSpin.bet Casino, as well as assurance that you will fix this and it will not happen again to any of your would-be customers in the future. If not and if you would not mind, I will do it other way around and I will take the time to write reviews regarding my experience with your “standard online casino business practices that I do not understand” first at askgamblers.com site and later, at various social media sites. We will let your existing and would-be customers to decide themselves whether they do understand it the same way or not and whether they will go to enjoy such market standard experience with you or go for different [more reputable] casino online operator experience.

Does that makes sense now?

Very truly yours,
Peter1313

GreenSpin.bet Casino

• Representative

5 years ago

Dear AskGamblers team,

Please note that the bet limits set by a casino may be different from those set by a game provider. The bet limits shown in a game come from its game provider only and cannot be considered "advertising". This is the reality of each and every online casino. In this case the player simply doesn't understand how the bet limits work, and you support him.

However, in order to resolve the complaint, we have withdrawn the player's money without wagering and without any commissions from his side.

Please close the complaint.
Thanks.

GreenSpin.bet Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $1,147

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

GreenSpin.bet Casino Complaints

See all complaints for this casino

No contact and no withdrawal for weeks

I can't get in touch with the casino, I've already sent several emails and tried to get in touch using the contact form on the website, as the casino doesn't offer livechat, I can't withdraw, and I can't verify my account, I sent my documents and waited 5 days and nothing happened! 20 days have passed, and more recently after opening a complaint my account was closed!

Rejected

€399

No support & rejected withdrawal with no verification over and over

I have used this site many times before and have had no issues. This time I have been waiting almost two weeks for my documents to be verified. And my withdraw to be processed.

I have made many attempts to contact the casino with no luck. I have deleted and re up loaded documents to try and get the system working but nothing has happened it just keeps rejecting since they need to update my verification but they have not done anything or responded.

At first, I thought it was my email address was wrong that I have put limits on my account off and on while I have been waiting which has no effect on the process I’ve done it 100xs before with no issues. I get emails about my limits being set but when I email support I get a return message saying the inbox is full. When I contact directly off the site I get absolutely no response. Ever.

Started out with 200 withdrawal and thought maybe I just needed to play more almost like a wager amount but still nothing.

My first initial withdraw was March 24th approx. it has been rejected over and over again ever since.

Resolved

€200

Keep rejecting my withdrawal in amount of €500

I have a question about it. I won 500 euros at greenspin.bet casino and requested a withdrawal.

Why does it reject my withdrawal request and return the money to my game account?

I would like to receive my money and I hope that my problem will be dealt with as soon as possible. And my withdrawal request is constantly rejected and my personal data is not confirmed in the same way.

I want to receive 500 euros, if I don't receive the money, I will never visit this casino again because there are very big problems with withdrawals and greenspin casino also has no live support, where can I get it? Talk about your problem.

Resolved

€1,500

GreenSpin declining withdrawal requests

Hello. I have tried making a withdrawal request several times now (with the same method I used to deposit) but they keep getting declined. I have submitted all my documents for verification but they don't seem to get processed. I have sent 2 support emails to try and solve this but have not gotten a response.

What is also quite odd is that I never got the welcome email sent to me. I know that I used the correct email (in fact I checked multiple times). I haven't actually received any email from Greenspin since the creation of my account. On top of this, my phone number suffers from the same issue as the verification code isn't arriving no matter how many times I try.

My balance is currently showing as "withdrawable" but I can't seem to make the withdrawal so I would just like to get this resolved.

Thank you for taking the time to look into this and I will happily provide any further information if needed.

Best regards.

Resolved

€35

Greenspin Casino took 300 CAD out of my casino account without explanation

Dear Askgamblers,

I have had balance of 1801 CAD in my Greenspin account after requesting withdrawal of 1500 CAD I had leftover balance of 301 CAD which was taken from my account, I also contacted Greenspin but they are not replying now there is not even chat window at their site for me to contact them, please help me with this issue. Thanks!

Resolved

$300

Not paying my winning and no email

Hi Askgambler team, I found this casino on askgambler with good reviews and fast payout 0-5hours. But this casino not following anything they mention on their website. They rejected my withdrawal and never response my email. I have also connected them on fb (link in their website) but no response anywhere. Please kindly tell them to pay my winnings.

Resolved

$710

Withdrawal pending for too many days

Dear Askgamblers,

I'm here to get your help. I gave GreenSpin casino ago and I got lucky. I did my first withdrawal and it was a bit rocky but eventually everything was approved & verify and finally I got my first lot of payment. This withdrawal took just under 24hrs to be approved. Now I did my second withdrawal and I'm a bit disappointed that it has taken way to long now. It's been 3 days since it's been pending and every time I go on chat I get told the same story. It clearly state on their T&C it's up to 5 hours pending approval but in my case it's 3 days now. I've been patiently waiting but its also frustrating at the same time. Please I need your help to get to get the rest of my remaining balance.

Thankyou

Resolved

$3,750

'Torturing' me for days with $60 withdrawal

Dear AskGamblers

I received an e mail from Greenspin casino offering me 300 free spins in 3 different games up to my choice for minimum deposit of 20 USD. Two of the games offered were 10 cents bet and one 20 cents, I tried to play the 20 cents game but did not work , I contacted the live support ,he told me send e mail to the VIP manager which I did immediately ,I waited 48 hours. unfortunately I got no reply ,every time I ask the live support he repeats the same sentence contact the VIP manager ( like a machine)…….vain less.

Before I activated my bonus luckily I won some money and I decided to withdraw 60 USD to my prepaid card account ( same card I deposited with ) which I made especially for casinos to be able to deposit and withdraw freely without any restrictions (avoiding some restriction on gambling sites in my country),then the issue started, the casino rejected the withdrawal ,after wasting a lot of time with live support ,he informed to choose other way of payment ….I chose BTC because I know this is the last available method to withdraw my money (Central Bank Restrictions in my country) casino rejected the transfer, then they told me to withdraw with e-wallets like skrill, ecopayz … etc I informed them that all these ways are not available in my country or not allowed to use visa for putting money in my account as the casino requires a minimum deposit to be able to withdraw via the selected method.

To conclude I feel that I have been humiliated and tortured too much to get back my 60 USD by this casino.

Casino has to transfer my money either to my prepaid credit card account I used to deposit with or to my BTC account (because these are the only two available methods).

NB: I have never faced any issue with my prepaid card account in any casino (this card especially made for online gambling)

Kindly find attached documents needed

I would like to thank you very much AskGamblers for your help as always

Zeid <surname removed >

Resolved

$60

Unfair confiscation of cashable winnings from deposit match bonus

My cashable winnings of over $3500 was confiscated soon as I cleared the wager requirement. When I contacted chat, the agent (Lucy) tells me the reason for confiscation was existence of clause of $110 max win limit from GREENFRIDAY deposit match bonus. However this clause does not exist in the terms. Only max win limit clause is from the free spin component of the bonus. I did not use any free spins to accumulate my $3500 winnings. https://www.greenspin.bet/en-CA/promotions/greenfriday

Resolved

$3,500

Cannot withdraw my money

I open an account last week and use the Welcome bonus offer with my first deposit of 300 EUR. I was very lucky and had about 3000 EUR at the end of the wager requirements. After playing some times without bonus, the casino set a cooling off period for me and tells me that I had to withdraw my money and then they will close my account. I was very surprised about it, but ok. But now the problems started. After 2 successfull withdrawals to ecopayz (each 1000 EUR) they cancel my third withdrawal request. Then suddenly the ecopayz option to withdrawal was not available (only to my I dont know?). Support tells me that there was a mistake to cancel my withdrawal request and I need to make a new request, but ecopayz is still not available since days. Why they set a cooling off period for me? Why they will close my account? Why they delete ecopayz option for me and tell me I have to withdraw to my ecopayz account?

Resolved

€1,000