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GreenSpin.bet Casino - Greenspin Casino took 300 CAD out of my casino account without explanation

RESOLVED

Complaint Info

Disputed casino

GreenSpin.bet Casino

Amount

$ 300

Posted on August 17, 2021

Dear Askgamblers,

I have had balance of 1801 CAD in my Greenspin account after requesting withdrawal of 1500 CAD I had leftover balance of 301 CAD which was taken from my account, I also contacted Greenspin but they are not replying now there is not even chat window at their site for me to contact them, please help me with this issue. Thanks!

AskGamblers
Posted on September 21, 2021

Dear all,

This complaint has been reopened as per GreenSpin.bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers
Posted on August 29, 2022

Dear all,

This complaint has been reopened as per GreenSpin.bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on August 29, 2022

Hello Askgamblers and Boss78

The player deposited 300 CAD with the bonus code : GREENFRIDAY.
GREENFRIDAY was a bonus that offered the player 100% cash bonus with the wagering requirement of x30.
The max cashout on any bonus(GREENFRIDAY included) is 5 times of the bonus amount, which means that the amount withdrawable was 1500,since the player deposited 300 (5 x 300 = 1500)
The player requested a withdrawal of 1500 CAD,while in his account balance he had 1801 CAD, the withdrawal was approved from the casino and it was successful.
After the withdrawal was successful the rest of the amount (301)was forfeited as mentioned in terms and conditions of the bonus that the player used.

"GREENFRIDAY bonus terms :
The bonus is "sticky” and will be forfeited once you make a withdrawal request.
The max cashout of the bonus is x5 of the bonus amount."

AskGamblers
Posted on August 29, 2022

Dear @Boss78,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GreenSpin.bet Casino Complaints

  • 11 of 11 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 1,147 USD avg amount

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