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GreenSpin.bet Casino - No support & rejected withdrawal with no verification over and over

RESOLVED

Complaint Info

Disputed casino

GreenSpin.bet Casino

Amount

€ 200

Posted on April 5, 2023

I have used this site many times before and have had no issues. This time I have been waiting almost two weeks for my documents to be verified. And my withdraw to be processed.

I have made many attempts to contact the casino with no luck. I have deleted and re up loaded documents to try and get the system working but nothing has happened it just keeps rejecting since they need to update my verification but they have not done anything or responded.

At first, I thought it was my email address was wrong that I have put limits on my account off and on while I have been waiting which has no effect on the process I’ve done it 100xs before with no issues. I get emails about my limits being set but when I email support I get a return message saying the inbox is full. When I contact directly off the site I get absolutely no response. Ever.

Started out with 200 withdrawal and thought maybe I just needed to play more almost like a wager amount but still nothing.

My first initial withdraw was March 24th approx. it has been rejected over and over again ever since.

AskGamblers
Posted on April 7, 2023

Dear GreenSpin.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on April 10, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on July 26, 2023

Dear all,

This complaint has been reopened as per GreenSpin.bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on July 27, 2023

Dears,
The withdrawal request was approved later on 15/4. We asked to submit the required documents and after the submission of the request was approved.

AskGamblers
Posted on July 27, 2023

Dear @torlowski61,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GreenSpin.bet Casino Complaints

  • 11 of 11 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 1,147 USD avg amount

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