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Golden Riviera confiscates 2100 euro winnings

UNRESOLVED
posted on February 11, 2015.

I played and won 2128 euro at Golden Riviera casino one month ago. My winnings were confiscated. When asked casino why they did it- the only answer was that I played like a pro. I played roulette and slots games only. I am not a pro!

AskGamblers
posted on January 28, 2015.

This case has been reopened upon casino's request and we would like to give it one last chance for a successful resolution.

posted on January 29, 2015.

Hi siganto34,

My name is Preston and I am the complaints manager for Golden Riviera Casino. I am currently reviewing all our unresolved complaints and would appreciate it if you could provide us with your Casino Account number or email address registered so that we can revisit your query.

Regards,

Preston
Complaints Manager
Golden Riviera Casino

AskGamblers
posted on January 30, 2015.

We send user's details to the casino.

posted on January 30, 2015.

Hi AskGamblers,

Please note that I have not received the users details, could you kindly resend the details to me so that I may look into the users complaint.

Regards,

Preston
Complaints Manager
Golden Riviera Casino

AskGamblers
posted on February 3, 2015.

Any news?

AskGamblers
posted on February 7, 2015.

Casino requested more time regarding this issue.

Golden Riviera Casino complaints

  • 9 of 11 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 715 USD avg amount

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