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Golden Riviera Casino - Took my deposit, did not give me my credits

RESOLVED
Complaint Info
Disputed casino Golden Riviera Casino
Reason Amount not credited
Amount £ 20
Posted on February 2, 2015

i put a £20 ukash on which went on through ukash but the casino denied i had made a deposit it was my first time on.firstly i got told it was pending an hour later i got told i hadnt made a deposit the staff were rude and unhelpful telling me i need proof that i had deposited money.i got in touch with ukash who give me the ref transaction id and the merchant transaction number when i spoke to support these were ignored and got told they wanted doucuments ie bank statements that proved i had bought this when i bought it with cash.when i told support ukash was going to sort it support turned round and said what do you think they are going to do they are very rude and unhelpful

AskGamblers
Posted on January 28, 2015

This complaint has been reopened as per Golden Riviera Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on January 29, 2015

Hi terry272,

My name is Preston and I am the complaints manager for Golden Riviera Casino. I am currently reviewing all our unresolved complaints and would appreciate it if you could provide us with your Casino Account number or email address registered so that we can revisit your query.

Regards,

Preston
Complaints Manager
Golden Riviera Casino

AskGamblers
Posted on January 30, 2015

Dear Golden Riviera Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on January 30, 2015

Hi AskGamblers,

Please note that I have not received the users details, could you kindly resend the details to me so that I may look into the users complaint.

Regards,

Preston
Complaints Manager
Golden Riviera Casino

AskGamblers
Posted on February 2, 2015

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Golden Riviera Casino where it is clearly displayed that the player has been credited with 20 pounds.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

Golden Riviera Casino Complaints

  • 9 of 11 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 714 USD avg amount

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