I made a deposit on January 8th 2018, and withdrew the same day to my ewallet, deposit was made by credit card. I tried to make a deposit with my ewallet however it did not go through. At the end of my wagering requirements I withdrew a balance of 802$.
This was sent back to my account 2 days later. I figured maybe it only goes back to the payment method, so I tried to withdraw to me credit card, and that wouldn't work because Mastercards don't allow it, as far as I know.
For the remaining week and half I have been trying to withdraw to my bank account. It has already failed once and I have tried once more again.
The problem is that my account is verified and none of the team member are contacting me regarding why the withdrawal will not go through.
Their withdrawal page for bank transfer is also weird as It does not have enough information for a bank transfer. (Please look at picture).
On chat I was told to enter certain numbers, that we in Canada do not have, such as IBAN code.
What is a clearing code/bank code ? I have the swift code, bank code, and transit code, how would I enter this on the first line.
Please help if you can, thank you.