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Golden Riviera Casino - Been trying to withdraw for over two weeks, payment not going through

Complaint Info
Disputed casino Golden Riviera Casino
Reason Delayed payment
Amount $ 802
Posted on January 23, 2018

I made a deposit on January 8th 2018, and withdrew the same day to my ewallet, deposit was made by credit card. I tried to make a deposit with my ewallet however it did not go through. At the end of my wagering requirements I withdrew a balance of 802$.

This was sent back to my account 2 days later. I figured maybe it only goes back to the payment method, so I tried to withdraw to me credit card, and that wouldn't work because Mastercards don't allow it, as far as I know.

For the remaining week and half I have been trying to withdraw to my bank account. It has already failed once and I have tried once more again.
The problem is that my account is verified and none of the team member are contacting me regarding why the withdrawal will not go through.

Their withdrawal page for bank transfer is also weird as It does not have enough information for a bank transfer. (Please look at picture).
On chat I was told to enter certain numbers, that we in Canada do not have, such as IBAN code.

What is a clearing code/bank code ? I have the swift code, bank code, and transit code, how would I enter this on the first line.

Please help if you can, thank you.

Posted on January 24, 2018

Good day < name removed >,

Apologies for the delay with your withdrawal. I am currently investigating your query and will advise shortly with a resolution.


Complaints Manager
Golden Riviera

Posted on January 26, 2018

Good day < name removed >,

We are still awaiting your response so that we can finalise the payment. Our payments team has sent you an email with what is outstanding.

Please can you send through the requested information so that we can release the payment.

Thanking you in advance
Complaints Manager

Posted on January 26, 2018

Hi, Craig, please refrain from using my personal name and information on this complaint chat.

Thank you

Posted on January 29, 2018

Good day,

My sincere apologies.

My payments colleague has advised that he will handle this matter and that you are in communication with him.

He will update me once resolved.

Thank you and best regards,

Posted on January 29, 2018

Complaint has been rejected upon submitter's request. 

Posted on July 12, 2020

The complaint has been rejected as per submitter's own request.

Golden Riviera Casino Complaints

  • 9 of 11 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 714 USD avg amount

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