Complaint #194 GGbet Casino

Withdrawal 2700 euro

By Atanasius

2 months ago

Hello AskGamblers Team,

I am filing a complaint against GG.BET (Account ID: 77235563) regarding a systemic delay in withdrawals. My account is fully verified.

In late February, I attempted to withdraw 450 EUR twice (Visa/Bank), but after 3 weeks of no action, I was forced to cancel and try a smaller amount. On March 11th, I requested 50 EUR via Skrill (Transaction ID: 89e8795a-8ef1-4fcb-b2a5-33746811ec6d), which has been stuck on "New" status for 13 days.

Support confirmed on March 21st (Janice) that there are "NO issues" with my withdrawal, yet it remains unpaid. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. I believe the casino is intentionally stalling my 2700 EUR balance.

I request your assistance to help me receive my funds.

Regards,

Disputed Casino GGbet Casino

Reason Delayed payment

Amount €1500

Discussion

78 hours left for GGbet Casino to respond.

Atanasius

17 hours ago

Thank you for the update. I have noted that the casino officially reconfirmed for the third time that my account is 100% verified and has no restrictions or document requirements.
While I understand that transactions are processed individually, I must emphasize that this new request was only created because the casino rejected my previous fully approved withdrawal due to an error on their own end. Therefore, this should be treated as a priority correction rather than a standard new request.
I am patiently waiting for the funds to be released and will immediately notify the AskGamblers team the moment the remaining 500 EUR arrives in my Skrill wallet. I kindly request the mediator to keep this case open until then.

GGbet Casino

• Representative

2 days ago

Dear Atanasius,

Thank you for the update.

We can confirm that the new withdrawal request for 500 EUR has been successfully created and is currently active on the account.

As previously stated, there are no outstanding verification requirements or restrictions affecting the account at this time. The cancellation of the previous withdrawal request was related to a technical issue that occurred during processing and was not connected to the account status.

At the same time, we would like to clarify that all withdrawal requests are processed individually and must pass the necessary financial and security procedures before completion. Therefore, we are unable to guarantee an immediate payout or provide an exact processing timeframe for the newly submitted request.

Please be assured that we continue to monitor the situation and that the withdrawal request is currently being processed according to the standard procedures applicable to all transactions.

We appreciate the patience shown throughout this process and kindly ask you to await the completion of the necessary checks. Once all required processing stages have been completed, the withdrawal will be finalized and the funds will be transferred accordingly.

Atanasius

5 days ago

Thank you for the clarification. I have taken note of the casino's statement confirming that my account is fully verified, with absolutely zero restrictions or outstanding document requirements.
Following your explicit instruction here, I have just submitted a NEW withdrawal request for the remaining 500 EUR via Skrill.
Since the casino claims the previous rejection was purely due to an unpredictable technical issue on their processing end and not an account issue, I expect this new request to be approved and executed immediately without being subjected to another standard 20-day queue or further delays. I kindly ask the mediator to keep this complaint active until these final funds successfully hit my Skrill wallet.

GGbet Casino

• Representative

5 days ago

Dear Atanasius,

Thank you for your message.

After reviewing the information, we would like to clarify that the withdrawal request was not canceled due to any account-related issues, additional verification requirements, or restrictions applied to the account. Unfortunately, the transaction encountered technical issues during the processing stage. Regrettably, this is something that can occasionally occur and is not something we are able to directly influence.

At the time of our previous response, the withdrawal request was active and progressing through the standard processing procedures. The subsequent technical issue arose later during processing and could not have been predicted beforehand.

We would like to emphasize that the funds have not been confiscated or withheld. The amount has been returned your balance, and you may create a new withdrawal request by selecting any available payment method from the list of withdrawal options displayed in the account cashbox.

We sincerely apologize for the inconvenience caused by this situation, and we appreciate your patience throughout this process. Once a new withdrawal request is submitted, it will be processed according to the standard procedures and applicable regulations.

Thank you for your understanding.

GGbet Casino Complaint Stats

Resolved 72 / 72

Avg. Amount $2,607

Avg. Complaint Duration 10 days

Avg. Response Time 1 day

GGbet Casino Complaints

See all complaints for this casino

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

Resolved

$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

Rejected

Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

Resolved

$66

Withdrawal transactions

I have problems with my withdrawal transactions.

They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

Resolved

₱4,000

Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

Resolved

$9,404

Unreasonable withdrawal delay and shifting responsibility

I am filing this complaint against GG.BET regarding a withdrawal of approximately $1,000 USD that has been delayed for over 10 days without a valid explanation.

Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

March 10th (Present): The deadline has passed. Support now claims the delay is due to "technical reasons" and cannot provide any specific timeframe for resolution.

The Issue:
I have been a loyal and active user of GG.BET for three years. I have completed all necessary KYC procedures, and my account is in good standing. Both live chat and email support continue to provide scripted responses, blaming the "payment provider" while offering no proof of the transaction or a concrete solution.

As a veteran user, I find this "technical issue" excuse unacceptable. The lack of transparency and the failure to meet their own stated deadlines is deeply concerning.

Desired Outcome:
I request GG.BET to immediately process my withdrawal

Resolved