Complaint #192 GGbet Casino

Unreasonable withdrawal delay and shifting responsibility

By CC B.

3 months ago

Message on forum

I am filing this complaint against GG.BET regarding a withdrawal of approximately $1,000 USD that has been delayed for over 10 days without a valid explanation.

Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

March 10th (Present): The deadline has passed. Support now claims the delay is due to "technical reasons" and cannot provide any specific timeframe for resolution.

The Issue:
I have been a loyal and active user of GG.BET for three years. I have completed all necessary KYC procedures, and my account is in good standing. Both live chat and email support continue to provide scripted responses, blaming the "payment provider" while offering no proof of the transaction or a concrete solution.

As a veteran user, I find this "technical issue" excuse unacceptable. The lack of transparency and the failure to meet their own stated deadlines is deeply concerning.

Desired Outcome:
I request GG.BET to immediately process my withdrawal

Disputed Casino GGbet Casino

Reason Delayed payment

Amount $1000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the latest posts, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

bingyn

• China

3 months ago

Following GG.BET's response, I have now re-submitted two new withdrawal requests to facilitate the 'technical' resolution they claimed.

Transaction ID: 42767a66-f762-42b9-959b-74e5820c3621
Transaction ID: 800b65dd-137d-4bca-86b0-ee0fbe775129

However, I want to clarify for the AskGamblers team: I am doing this under protest. This does NOT excuse the 10-day delay or the fact that GG.BET misrepresented my transaction history in their previous reply.

Misleading Information: The "successfully processed" transactions GG.BET mentioned were either small amounts from weeks ago or minor successful attempts during this 10-day ordeal. They have ABSOLUTELY NOTHING to do with the $1,000 withdrawal that was stalled for 10 days and then rejected.Binance Payout is instant, 10 days of "technical issues" is a lie.

I expect these new requests to be processed IMMEDIATELY without another 48-hour wait. I will keep this complaint OPEN until the funds are fully credited to my Binance account. Let’s see if the 'technical reasons' are truly resolved.

GGbet Casino

• Representative

3 months ago

Hello, and thank you for reaching out.

We’re sorry that the mentioned transaction was delayed. Unfortunately, it was automatically canceled due to technical reasons. Our support team therefore recommended creating a new withdrawal request so it could be processed correctly.

As far as we can see, after that transaction you created several other withdrawal requests, which were successfully processed and credited to your account. Therefore, there is no reason for concern.

If you have any further questions, we remain at your disposal and will be happy to assist.

bingyn

• China

3 months ago

UPDATE: GG.BET just REJECTED my 10-day pending withdrawal and pushed the money back to my balance without my consent! This is a clear tactic to reset the waiting time and avoid paying.

I am asking the AskGamblers team to hold GG.BET accountable for this "delay-and-reset" tactic.

GGbet Casino Complaint Stats

Resolved 72 / 72

Avg. Amount $2,607

Avg. Complaint Duration 10 days

Avg. Response Time 1 day

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Ggbet delayed payment

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I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
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My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

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Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

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Withdrawal transactions

I have problems with my withdrawal transactions.

They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

Resolved

₱4,000

Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

Resolved

$9,404

Withdrawal 2700 euro

Hello AskGamblers Team,

I am filing a complaint against GG.BET (Account ID: 77235563) regarding a systemic delay in withdrawals. My account is fully verified.

In late February, I attempted to withdraw 450 EUR twice (Visa/Bank), but after 3 weeks of no action, I was forced to cancel and try a smaller amount. On March 11th, I requested 50 EUR via Skrill (Transaction ID: 89e8795a-8ef1-4fcb-b2a5-33746811ec6d), which has been stuck on "New" status for 13 days.

Support confirmed on March 21st (Janice) that there are "NO issues" with my withdrawal, yet it remains unpaid. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. I believe the casino is intentionally stalling my 2700 EUR balance.

I request your assistance to help me receive my funds.

Regards,