Complaint #207 GGbet Casino

Complaint regarding second delayed payment

By CC B.

1 day ago

Message on forum

Hello AskGamblers Team,

This is my second time filing a formal complaint against GGBET due to their persistent and malicious withdrawal delays.

I submitted a withdrawal of 2,876 CNY on June 17 and another one of 2,500 CNY on June 18.

(Account ID and Transaction ID have been provided)

As of today, both of these transactions are still stuck in the "under review/verification" stage. Every single time I reach out to their customer support for an update, I am met with nothing but useless, robotic, and copy-pasted responses.

My account has been fully verified before, and I have successfully deposited and withdrawn funds multiple times without any issues.

I hope the AskGamblers team can intervene once again to investigate this unfair treatment

Thank you for your assistance.

Disputed Casino GGbet Casino

Reason Delayed payment

Amount CN¥5376

Discussion

81 hours left for GGbet Casino to respond.

bingyn

• China

14 hours ago

Thank you for the update. However, I completely REJECT the casino's explanation as it is a well-documented, systematic delaying tactic that they have used on my account before.

I would like to point out several critical facts and contradictions in GGBET's response to the AskGamblers team:

Proof of Channel Efficiency: The transaction they successfully paid out was submitted later than the delayed one. This proves that GGBET’s payment channels are fully functional, unrestricted, and perfectly capable of processing standard withdrawals instantly.

The "5-Day Technical" Playbook: The transaction currently stuck in "In Progress" (for 5 business days) is the exact same nightmare I went through three months ago. Last time, after forcing me to wait 5 business days under the exact same excuse, they cancelled the withdrawal entirely due to a fabricated "technical error." They are running the exact same script right now to hold my funds.

Account Profiling: Before these withdrawals, GGBET abruptly stripped my account of all VIP levels, bonuses, and shop access without any clear reason. This proves my account is being manually restricted and targeted by their risk department simply because I had a winning streak.

I will not allow GGBET to stall my hard-earned funds for weeks. I currently have a remaining balance of 15000 CNY in my account. I demand that GGBET stop hiding behind the "5 business days" excuse, manually escalate this with their financial department, and release my remaining funds immediately.

I will keep this complaint open until ALL my funds are successfully withdrawn.

I kindly request the AskGamblers team NOT to close this complaint until all my pending funds are fully processed and successfully received.

GGbet Casino

• Representative

15 hours ago

Dear CC B. and AskGamblers Team,

Thank you for bringing this matter to our attention.

We have reviewed the information related to the user's account and would like to provide an update regarding the withdrawal requests mentioned in this complaint.

First, we would like to confirm that transaction 7b197cba-ea37-4db7-90cd-21ad394186c8 was successfully completed yesterday, and the funds have been processed accordingly.

As for transaction b9581f64-58a7-4029-8f35-8b95c6f7b46e, we can confirm that on 21.06 its status changed to "In Progress". This status indicates that the withdrawal request has moved to the next stage of processing and may take up to 5 business days to be completed. Please note that the processing period starts counting from the following business day.

At the moment, we do not see any issues affecting this withdrawal request. The transaction is being processed according to the standard financial procedures, and we kindly ask the user to allow the necessary time for completion.

We understand that waiting for withdrawals can be frustrating, especially after previous experiences. However, based on the information currently available, we expect transaction 7b197cba-ea37-4db7-90cd-21ad394186c8 to be completed successfully, just as transaction b9581f64-58a7-4029-8f35-8b95c6f7b46e was.

We appreciate your patience and understanding and kindly ask you to await the completion of the processing.

Kind regards,

GG.BET Team

GGbet Casino Complaint Stats

Resolved 72 / 72

Avg. Amount $2,607

Avg. Complaint Duration 10 days

Avg. Response Time 1 day

GGbet Casino Complaints

See all complaints for this casino

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

Resolved

$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

Rejected

Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

Resolved

$66

Withdrawal transactions

I have problems with my withdrawal transactions.

They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

Resolved

₱4,000

Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

Resolved

$9,404

Withdrawal 2700 euro

Hello AskGamblers Team,

I am filing a complaint against GG.BET (Account ID: 77235563) regarding a systemic delay in withdrawals. My account is fully verified.

In late February, I attempted to withdraw 450 EUR twice (Visa/Bank), but after 3 weeks of no action, I was forced to cancel and try a smaller amount. On March 11th, I requested 50 EUR via Skrill (Transaction ID: 89e8795a-8ef1-4fcb-b2a5-33746811ec6d), which has been stuck on "New" status for 13 days.

Support confirmed on March 21st (Janice) that there are "NO issues" with my withdrawal, yet it remains unpaid. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. I believe the casino is intentionally stalling my 2700 EUR balance.

I request your assistance to help me receive my funds.

Regards,