Complaint #207 GGbet Casino

Complaint regarding second delayed payment

By CC B.

4 months ago

Message on forum

Hello AskGamblers Team,

This is my second time filing a formal complaint against GGBET due to their persistent and malicious withdrawal delays.

I submitted a withdrawal of 2,876 CNY on June 17 and another one of 2,500 CNY on June 18.

(Account ID and Transaction ID have been provided)

As of today, both of these transactions are still stuck in the "under review/verification" stage. Every single time I reach out to their customer support for an update, I am met with nothing but useless, robotic, and copy-pasted responses.

My account has been fully verified before, and I have successfully deposited and withdrawn funds multiple times without any issues.

I hope the AskGamblers team can intervene once again to investigate this unfair treatment

Thank you for your assistance.

Disputed Casino GGbet Casino

Reason Delayed payment

Amount CN¥5376

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

bingyn

• China

4 months ago

I am glad to report that the 2,876 CNY has successfully reached my wallet shortly after my last response. It seems the Financial Department has finally completed their manual review. I want to thank the AskGamblers team for their incredible mediation, and thank the GG.BET team for their eventual cooperation.

Since the GG.BET team has publicly assured me in this thread that my account is fully verified, unrestricted, and has no issues regarding betting or winnings, I will now proceed to withdraw the remaining balance (around 15,000 CNY) in separate standard batches.

I consider this specific transaction RESOLVED. However, I sincerely hope the casino will maintain this normal, professional processing speed for my upcoming withdrawals without forcing me to open another complaint. Thank you!

bingyn

• China

4 months ago

Thank you for your transparent response, GG.BET Team. I genuinely appreciate your honesty regarding the manual nature of the Financial Department's review and your helpful advice.

I want to reassure both you and the AskGamblers team: I have taken your recommendation very seriously. I will absolutely NOT cancel this withdrawal request, and I will NOT touch a single cent of the funds or place any bets. My account will remain completely stagnant until the Financial Department completely finalizes their manual checks.

Since you have confirmed that my request is safely in the queue and undergoing standard regulatory processing, I am more than happy to show my continued patience and let the clock run.

I kindly request the AskGamblers team to keep this case open as we wait for the Financial Department to complete their review and release the 2,876 CNY.

Let the countdown restart. Thank you.

GGbet Casino

• Representative

4 months ago

Dear all,

Thank you for your update.

We understand your concerns and appreciate your patience throughout this process. We would like to clarify that, unfortunately, our Customer Support Team is not able to influence or expedite the processing of withdrawal requests. All withdrawal requests are reviewed and processed individually and manually by our Financial Department in accordance with our internal procedures and regulatory requirements.

At this time, we kindly ask you to continue waiting for the current withdrawal request to complete. We also strongly recommend that you do not cancel the withdrawal request and do not use the funds currently reserved for it. If the balance required for the withdrawal is no longer available (for example, because it has been spent on bets or the request has been cancelled), the withdrawal request may be automatically cancelled due to insufficient funds.

We understand that waiting is not ideal, and we sincerely apologize for the inconvenience. However, we can confirm that your request is still being processed through the required procedures, and we kindly ask for your continued patience while the Financial Department completes its review.

As soon as there are any updates regarding your withdrawal request, we will promptly inform both of you.

Kind regards,

GG.BET Team

GGbet Casino Complaint Stats

Resolved 81 / 81

Avg. Amount $2,416

Avg. Complaint Duration 11 days

Avg. Response Time 1 day

GGbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 67 out of 67 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

GGbet Casino Complaints

See all complaints for this casino

Unjustified withdrawal delay via Skrill

I am filing a formal complaint against GGBet regarding a significant and unjustified delay in my withdrawal request.
I requested a withdrawal to my Skrill e-wallet several days ago. My casino account is 100% fully verified (all required KYC documents have been uploaded and approved by the security department). Furthermore, I am using the exact same Skrill account that I previously used to deposit funds, so there should be no technical mismatch.
When contacting the Live Chat support, I am repeatedly given a generic template response claiming that there are "payment provider issues" and "technical difficulties on the processor's side." However, they refuse to provide a specific timeframe for resolution or any transaction reference number (such as a Transaction ID) to prove that the funds were actually sent from their end.
Skrill withdrawals are typically processed within a few hours, and a delay of several days with vague excuses strongly suggests intentional stalling tactics. I have followed all the casino rules, my account is clean, and I demand that GGBet approves and processes my transaction immediately.
My ggbet ID 89377397
Widraw 70 euros.

Resolved

€70

Delay in payment 17 days

On October 7, 2026, I requested a withdrawal of 276 PLN, but it’s still pending.
I’ve successfully completed the entire KYC process—but in the chat, they keep saying they can’t tell me how long I’ll have to wait—they ask for patience, but I’ve been hearing this for two weeks now.
I placed only 6 bets on GGBet.
Transaction ID: b2046787-ce66-4694-a8e0-0da231d547f9
Please help.

Resolved

zł276

My withdraw 50 USD is delayed

Hi,

I have a problem with GGbet.

I have been waiting for my withdrawal of 50 usd 8 days.

Last time, withdraw all of them, mostly within 1 day, then we will get the fund. From live chat operators, I only get the same answers. Hope u can help me with this casino.

Transaction ID: 591ac360-72ad-4db2-a3f1-b34c4ba3d3e7

Resolved

$150

Uncredited Deposit GG BET Account 86323340

Dear AskGamblers Team,

I am filing this formal complaint against GG.BET regarding an uncredited deposit issue that has been unresolved for over 30 days.

Here are the details of the transaction:

- Casino Operator: GG.BET

- Account ID: 86323340

- Deposit Amount: 29,946 ARS (approx. $20 USD)

- Gateway Transaction ID / Payment Number: a9fdd56c-ee44-4d9f-84f6-094772caebbc

- Additional Reference: 564212e5-9383-4f65-bead-d7cf1881a2a4

Despite successfully processing the payment through their payment gateway (Payshield) and having the corresponding proof of transfer, the funds were never credited to my casino balance, which remains at $0.00. I have contacted GG.BET customer support multiple times regarding this matter. However, I have only received repetitive template responses, vague excuses regarding name discrepancies, and zero actual assistance or resolution.

I kindly request the assistance of the AGCCS team to mediate this case so that GG.BET either credits the funds to my account or issues a full refund. All relevant proofs (payment receipt, gateway payment screen, balance screenshots, and support chat transcripts) are attached to this complaint.

Thank you for your time and support.

Best regards,

< first name removed >

Resolved

$29,946

Withdrawal pending payment 15days

They have been delaying withdrawal of 30usd saying technical reasons.

ID 41056219

Still the same response, only deposit is instant here. If ur looking for a proper withdrawal find other casinos. They are not processing withdrawal and support always says it's currently payment processing by payment provider, even they don't have any idea what to do.

Resolved

$30

Withdrawal keeps being delayed

Jul 26: tried withdrawing but was rejected after 1 day was cancelled due to "technical reasons"

ref: c3669b80-1301-4965-b7ad-4040f1deefac

July 29: tried withdrawing again but it is still being processed

ref: 0828fee1-5cc8-4d1c-aaff-3c544f9b76ed

ref: 677ac9e0-9cd3-4dee-ae1f-c253bbcc0c50

Tried following up with customer support every day, but their answer has been the same: that it has been processed by the payment provider.

I have been a user of this site for years now, and I have only experienced this hell of a withdrawal now.

Their withdrawals usually take 30-60 minutes, but when I win big, they make it hard to withdraw my funds.

I do not recommend this site to new players because they make it very hard for you to get your withdrawal