On the 27th October I joined G’Day Casino. Between then and the 10th November I made several deposits totaling £700 and losing everything. The deposits were made with my bank debit card. On the 10th of November I then deposited £100 and received a bonus. I was able to win £2662 playing slots. I never broke any specific terms and conditions.
On the 13th of November I received an email from G’Day Casino telling me that I had “abused their promotions” and that I would not receive the £2662. I have attached a screenshot of the email below. The fact is I deposited, received a bonus, stuck to their specific rules while playing this bonus and managed to win playing slots.
Every one of my deposits at G’Day Casino was accepted. While I was losing consistently I was welcome to play. As soon as I win I receive vague accusations of abuse. The casino never actually specified in what way I “abused” them. This is grossly unfair.