So I decided to play at GDAY casino today (03/11/2017) with a 50 % bonus up to 100$. Keep in my mind that my account had a zero dollar balance, cash + bonus , both zero dollar balance.
I deposited 200, received a bonus of 100$. I read their terms regarding bet size, you cannot bet an excess of 20 % of your bonus, or you can bet 5 $ and the 20 % rule does not apply.
I started playing Break da bank again at 4.50 bet. Keep in mind I only have one bonus active on my account, which is 100 $ with 35x wagering.
After a couple of spins I get free spins on break da bank again. I win just a few dollars, so keep spinning. I decided to go check my wagering requirements and guess what another bonus is added to my account, quite similar to the amount I won on free spins.
I go on chat, (I spent over 15 minutes explaining), and told them there is something wrong with my account and there was a bonus suddenly added to my account. Chat person explained there was bonus that remained active since 2017-04-29T13:16:30.344, I told her it's impossible and there was no bonus before I had made my deposit. She said " I'm afraid my hands are tied and you will have to wager all the bonuses on the account".
After explaining multiples times I did not have a bonus active or even accepted additional bonuses, I gave up and decided to wager both bonus balances on the account.
While still explaining over chat, I hit free spins again. This time I won around 400$ in free spins. After those free spins I decided to check my bonus sections again.
I guessed right, I had A THIRD bonus on the account added, and the time and date posted was 2017-05-06T03:37:22.4.
How is this even possible ? The bonus amount added was 466.75$.
While I still had chat on, I told her a third bonus miraculously appeared, Her answer this time was that I accepted the bonus while making the deposit. At this point I didn't know what to do.
I explained and again, that I only accepted a 50 % bonus which was 100$. I then explained I received free spins on break da bank again and won somewhere around 400$ and that money was added as extra bonus to wager on my account. She still was not able to help me regarding my situation.
Now I am stuck with 3 bonuses, 2 bonuses that magically appeared out of nowhere. I am afraid to message their support by email because they will come up with an excuse.
I have a currently balance of 1602$, and I have 594.50 of balance to wager ... that's extremely funny and absurd.
I am afraid to play anymore as I might hit more free spins and more wagering added to the account.
I also know I am not playing any excluded games and I am within their bet size.
I have no clue where the system is adding these bonuses from.
I will included a snapshot of the bonus section on my casino page. (Please have a look at the time and dates, and you will understand what I mean)
I hope this is a system error on their side and not a bonus malpractice used by the casino to stop their customers from winning.
I appreciate all the help anyone can give me.