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GDay Casino - Unjustified confiscation of 46,000 AUD

REJECTED
Juliasmart09 Australia
posted on May 3, 2017.

gday casino has stolen my winnings from me. I deposited $50aud and received a 200% welcome bonus. bringing my total balance to $150($50cash) ($100bonus). I went ahead
and played slot games. In this time I had a few big totalling around $46,000, I requested the withdrawal max limit of $2500. I have now been told by the casino that my winnings are now invalid and that they have confiscated them because of "irregular play". I was betting $5 or under whilst playing through my bonus wagering requirements as the casinos t&c's stipulate. They are now trying to tell me that I have played irregularly and in essence cheated. None of these claims have been substantiated with evidence on the casinos behalf. I want my winnings. I don't care if they want to close my account afterwards I am getting my winnings and making sure that no other players get screwed over like they are trying to do to me. No other casino I have ever played at has put up any issue when I have come to withdraw my winnings. It's a scam as soon as you win something big they will go into you account and empty it.

posted on May 4, 2017.

Dear Julia,

The statement you made is incorrect, as you did in fact bet more than $5 on 99 separate occasions before the welcome bonus cleared.

These bets were placed whilst still playing through your bonus wagering requirements. The first breach occurred at time stamp 27-04-2017 11:14:50 with an $8 wager on Silver Lion. The welcome bonus only cleared at 27-04-2017 14:06:50.

This is a clear breach of clause 7 (vi) of our promotional terms & conditions: The maximum bet allowed while the Welcome Bonus is in play is $5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.

Our decision here is very clear and final. If Askgamblers needs to see a screenshot of those betting breaches we will happily provide them.

Kind regards,

The Gday Casino Team

AskGamblers
posted on May 8, 2017.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf GDay Casino management that player violated their Terms&Conditions and more specifically breached a maximum betting rule #7(vi)

7 (vi) The maximum bet allowed while the Welcome Bonus is in play is $5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.

The player stated that she/he never played more than maximum bet allowed. AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and close it officially.

GDay Casino complaints

  • 15 of 15 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 3,098 USD avg amount

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